Scheduling Coordinator

JOB SUMMARY

The Scheduling Coordinator is responsible for maintaining a weekly department schedule that assigns staff to client shifts that will maximize the clients budgeted hours, staff retention and profitability. The coordinator complete schedules in a timely manner, making adjustments as needed in real time, and communicating with staff effectively.

DUTIES/RESPONSIBILITIES

• Maintain accurate schedules.
• Utilize electronic scheduling software.
• Assign staff to available shifts based upon staff’s availability/client need.
• Alter schedules to reassign staff to mandated shifts as needed and notify staff of the changes.
• Serve as point of contact for staff to schedule, change, and/or cancel shifts.
• Serve as point of contact for staff for call-offs during scheduled work hours. 
• Forecast census for staffing. 
• Compile and analyze monthly data related to client hours, staff hours, overtime, and contract utilization.
• Evaluate scheduling alternatives to support Service Authorization changes and maximize profitability.
• Be available as scheduled, or as needed, to receive emergency communication during non-traditional work times. Required to carry on-call phone two weekends a month. 
• Complete clerical duties, which include but not limited to; Assist with maintaining the staff availability binder and making necessary monthly changes to the transportation schedule as it relates to shift changes.
• Schedule necessary training for the Direct Support Professionals.
• Serve as Direct Support Professional as needed during traditional and non-traditional work times while on call, when call offs cannot be covered.
• Schedule Medication Passes when working staff cannot do so.
• Schedule new hires’ shadow shifts.
• Maintain positive relationships with staff to ensure staff retention.
• Remain compliant with all required training and documentation.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 30 pounds at times.

REQUIRED SKILLS/ABILITIES

• Strong organizational skills with excellent attention to detail
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Excellent management and supervisory skills
• Ability to work a flexible schedule as needed 
• Proficient in Microsoft Office Suite or similar software. 

EDUCATION AND EXPERIENCE 

• High school diploma or GED
• 2 years’ experience in related field
• Experience with the intellectually/developmentally disabled population preferred