Scheduling Coordinator

Job description:

Scheduling Coordinators -Santa Barbara

** We are building an interest list for possible future openings for this position**

Scheduling Coordinator Benefits:

1. SPTO - available after 90-days, up to 40 hours available in 12-month period

2. PTO benefits available after 1-year, increases each year

3. Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days

4. Insurance benefits: Health - basic MEC plan, vision, dental, life ($25k covered by employer), short/long term disability - additional, and family, coverage available, after 90-days

6. Referral bonuses: Employee/Clients - up to $150

7. Rewards and recognition program - earn points and redeem for gift cards

8. On-call pay

9. Eligible for 401(k) employer match plan after 1-year

BrightStar Care of Santa Barbara County and West Ventura County is growing and we are compiling a list of qualified candidates for the Scheduling Coordinator positions at our Santa Barbara location.

If you have high volume, scheduling experience, preferably in the health care field, we'd love to speak with you.

Responsibilities of the Scheduling Coordinator include, but are not limited to the following:

Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by Customer Care Manager.
Know and schedule the field staff with the right clients.
Communicate with and scheduling staff to meet client care needs and minimize non-billed overtime.
Communicate with clients in a timely manner any schedule changes.
Document interactions on employee profiles in ABS.
Assists with answering the phones, transferring calls, and taking detailed messages.
Share the responsibility of the field staff on-call phone with the scheduling team.
Send out On-Call Report next day and document any issues in ABS.
Document and inform Customer Care Manager & of any personnel issues.
Monitor and communicate with field staff through email, Connecteam, phone calls, and texts (in emergency)

Schedules available:

These are Full-time positions, with on-call phone rotation

Monday-Friday
Thursday-Monday
Tuesday - Saturday
Sunday - Thursday

When scheduled for on-call phone duty, office hours will be adjusted accordingly.

**The scheduling team is assigned the on-call phone and shifts on a rotating basis to ensure equitable coverage and smooth operations. **

Scheduling Coordinator Qualifications:

Flexibility and good time management skills a MUST
Minimum of one (1) year of documented related experience required
Ability to work from home; good internet and phone signal
Must be detail-oriented and have the ability to work with little supervision
Excellent organization, planning, and project management skills
Creative thinking skills required
Licensed driver with an automobile that is insured in accordance with the organization’s requirements
Self-directing with the ability to work with little direct supervision
Demonstrate effective oral and written communication skills
Ability to express spoken and/or written ideas in English
Treats clients, staff, and the public with courtesy and respect, and presents a positive public image
Works as a team member
Ensures confidentiality and security of the client’s medical information
Knowledge of HIPAA and healthcare office regulations
Knowledge of caregiving tasks and the scope of practice is a plus
Ability to Commute: Santa Barbara, CA 93101 (Required)
Work Location: In person

"We value your time and interest! Once you apply, please keep an eye out for our outreach—we’ll contact you by phone, email, and Indeed message. Our team strives to connect with applicants within 24 hours, including weekends."

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Experience:

Scheduling or Customer Service: 1 year (Preferred)
Ability to Commute:

Santa Barbara, CA 93101 (Preferred)
Work Location: In person