Scheduling Coordinator

POSITION SUMMARY STATEMENT: 

To create schedules and other reports needed to staff the hospital on a 24-hour basis. Coordinates the staffing and information needs of the hospital while striving for enhanced staff satisfaction.
 

MINIMUM QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:

  • NA

• Licensure/ Registration/ Certification:

  • NA

• Knowledge, Skills, and Abilities:

  • PC and data entry skills. 

  • Ability to work independently and prioritize/manage a multitude of projects.

  • This position requires familiarity and compliance with matters of law, regulations and internal policies affecting the employment relationship, (including but not limited to HIPPA, FMLA, ADA, discrimination and harassment laws). 

  • PC, Microsoft Word and Excel, pagers, multiple phone lines, staffing and scheduling system, epaging, the Learning Point.
     

PREFERRED QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:

  • Background in staffing/scheduling and/or customer service experience preferred.

• Licensure/ Registration/ Certification:

  • NA

• Knowledge, Skills, and Abilities:

  • Mathematical ability, problem solving skills, excellent communication and customer service skills, and organization desired. 
     

ESSENTIAL DUTIES: 

1. (35%) - Maintain Scheduling Software Data Bank:

   1. Enter and update employee information.

   2. Adjust posted schedules as changes occur.

   3. Maintain scheduling software.

2. (30%) – Create Reports:

   1. Produce daily staffing rosters.

   2. Keep holiday logs updated.

   3. Work with nurse managers to create four week schedules that balance the needs of the floor and the staff.

   4. Provide additional reports to nurse managers and supervisors as needed.

3. (20%) - Provide Customer Service:

   1. Answer general and specific questions, regarding reports, schedules and procedure, posed by staff and nurse managers.

   2. Be accessible by phone and in person: check mail boxes daily; respond in a timely manner.

4. (15%) – Contribute to Department Operation:

   1. Back-up support for the staffer.

   2. Cover other SSCs and staffers as needed.

   3. Be proactive meeting staffing needs: doing daily, weekly and monthly look-aheads; calling/paging as needed.

   4. Improve department process.

   5. Other job related responsibilities as assigned by cluster or supervisor:

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:  

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments
 

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment. 

• Maintains regular and timely attendance. 

• Protects confidentiality.

• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.  

• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)