Scheduling Coordinator (Friday - Tuesday, 10a to 6:30p)

The Always Best Care Scheduling Coordinator is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The Scheduler will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Scheduler will be required to attend training on an as needed basis. 

The Scheduling Coordinator will work Friday through Tuesday from 10:00a to 6:30p. 

Essential Duties/ Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.


• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems


• Fulfills request by clarifying desired information; completing transactions; forwarding request


• Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies


• Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments


• Notify supervisor of ongoing problems


• Performs other related duties assigned

Required Education/ Experience

• High School Diploma or GED equivalent required


• Strong customer service skills & 2+ years of previous customer service experience (i.e. scheduling, taking inbound calls and making outbound calls)


• 2+ years of experience with case management systems


• Knowledge of medical terminology


• Problem solving skills


• Data entry skills


• Excellent computer skills and proficiency in Microsoft Office suite


• Excellent verbal and written communication skills


• Able to maintain confidentiality


• Able to work under minimal supervision