Scheduling Coordinator: Service - Mercedes-Benz of San Juan

We are a locally-owned, family-operated company with locations in North/Central Austin and San Juan, TX. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Responsibilities include but are not limited to:

• Handling and responding promptly to incoming calls, emails, and online chats. 


• Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations.


• Schedule appointments according to scheduling rules.


• Maintaining strong communication skills via email, text, and google sheets. 


• Perform other duties as assigned. 

Qualifications:

• Dynamic positivity. Just have an indefatigable great attitude!


• Genuine desire to make people happy and deliver to their expectations (clients and coworkers alike).


• Major respect for rules and processes. Everything we do has a process and a priority level.


• Enjoyment of an active, dynamic environment and able to keep several tasks at a time prioritized while focusing on one task at a time.


• Tendency to naturally infuse positive "voice" or character into written or spoken communications.


• Natural ability to flourish in an ever-changing environment.


• Receptiveness to coaching stemming from a yearning for self-improvement.


• A team-spirit!


• Must be bilingual in both English and Spanish 


• Must have held a valid driver's license for at least 1 year


• Must be at least 18 years of age to be considered

Do you possess the personal qualities listed? If so, then you might be just who we're looking for!

Hard skills:

• Experience with business software (Email clients, Microsoft Office, Gmail for businesses).


• Moderate understanding of web browser functions (Know what a URL is, how to use multiple browsers at a time, understand how cookies work).


• Must be able to type at 45+ WPM (no looking at your hands as you type!).


• Polished, professional, and positive phone and email communication skills.


• Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly.


• Fully written and spoken bilingual strongly preferred.


• Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus.

Schedule:

• This is a full-time position.


• Monday-Friday 9:00am - 6:00pm, rotating Saturdays 8:30am - 5:00pm.


• Off Sunday and one weekday.

Compensation:

• $15 per hour, with a bonus structure of up to $200 per month.