Scheduling Coordinator - West Ventura County

BrightStar Care of Santa Barbara County and West Ventura County is growing and we are excited to add a new Scheduling Coordinator to our West Ventura County team.

If you have high-volume, scheduling experience, preferably in the health care field, we'd love to speak with you.

Responsibilities of the Scheduling Coordinator include, but are not limited to the following:

• Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by the Lead Scheduler and Customer Care Manager.


• Know and schedule the field staff with the right clients.


• Communicate with and scheduling staff to meet client care needs and minimize non-billed overtime.


• Communicate with clients in a timely manner any schedule changes.


• Document interactions through TigerConnect and ABS.


• Assists with answering the phones, transferring calls, and taking detailed messages.


• Greet visitors as they arrive.


• Share the responsibility of the field staff on-call phone with the the additional scheduling coordinator and lead scheduler.


• Send out On-Call Report next day and document any issues in ABS.


• Document and inform Customer Care Manager & Branch Manager of any personnel issues


• Monitor and communicate with field staff through email, TigerConnect, phone calls, and texts (in emergency)

Office hours/Work from home hours:

Monday - Friday, 8 hours in the office, except when on weekend call the days are: Monday, Tuesday, Wednesday, Friday and Saturday. After training - will be added to the On-Call Rotation.

Benefits:

1. SPTO - available after 90-days, up to 40 hours available in 12-month period

2. PTO benefits available after 1-year, increases each year

3. Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days

4. Insurance benefits: Health - basic MEC plan, vision, dental - employer paid for employee, after 90-days

5. Life ($25k covered by employer) more availability, short/long term disability - additional coverage available, after 90-days

6. Referral bonuses: Employee/Clients

7. Rewards and recognition program - earn points and redeem for gift cards, and more

8. On-call pay

9. Eligible for 401(k) employer match plan after 1-year

10. Option to purchase short or long term disability insurance

Qualifications:

• Flexibility and good time management skills a MUST


• Minimum of one (1) year of documented related experience required


• Ability to work from home; good internet and phone signal


• Must be detailed orientated and have the ability to work with little supervision


• Excellent organization, planning, and project management skills


• Creative thinking skills required


• Licensed driver with automobile that is insured in accordance with the organization’s requirements


• Self-directing with the ability to work with little direct supervision


• Demonstrate effective oral and written communication skills


• Ability to express spoken and/or written ideas in English


• Treats clients, staff and the public with courtesy, respect and presents a positive public image


• Works as a team member


• Ensures confidentiality and security of the client’s medical information


• Knowledge of HIPPA and healthcare office regulations


• Knowledge of caregiving tasks and scope of practice, a plus

Apply now to start your new career with BrightStar Care!