Scheduling Coordinator/Records Technician

At Spokane Orthodontics, we are looking for an exceptional Scheduling Coordinator/Records Technician as a key person in carrying out our mission. The Scheduling Coordinator/Records Technician is responsible for ensuring all daily schedules run smoothly to create an exceptional experience for all patients, fostering a relationship of trust and loyalty, and be responsible for collecting and organizing records. We are looking for a friendly, energetic, happy person that likes to deliver exceptional experiences and exceed expectations.

Schedule is

Summary of Essential Job Functions:

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.


• Help patients schedule appointments and resolve their questions via phone, text, or email.


• Welcome patients and check them in for their appointments


• Collect payments made at the front desk


• Responsible for taking and processing all patient records, compliance with OSHA regulations, cleanliness of clinic area, sterilization of instruments and stocking supplies 


• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.


• Scan and file mail and other crucial documents


• Other administrative tasks as assigned


• Help in providing an exceptional experience for every patient on every visit 

Position Requirements:

• Exceptional customer services skills.


• Friendly and welcoming phone voice.


• Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.


• Ability to educate and influence patients.


• Excellent verbal and written communication skills and the ability to make decisions independently.


• Strong team-player.


• Knowledge of Microsoft Office business application


• High school diploma or general education degree (GED)

Compensation is $21-$25 per hour depending on experience

Work Schedule: 3 days per week