Scheduling Representative

As a Patient Scheduling Representative at SEMG, you will play a pivotal role in providing a world-class patient and family centered experience. In this high-performance contact center environment, you will contribute to customer satisfaction and retention, exceptional quality and value, and the financial health of SEMG. This role demands a commitment to excellence in customer service as you respond to a variety of inquiries and coordinate the scheduling and registration process for multiple clinics under the SEMG umbrella.

Key Responsibilities:

• Deliver exceptional customer service while handling patient inquiries with empathy and professionalism.
• Schedule and register appointments for patients across SEMG’s network of clinics, using all available scheduling tools and software.
• Maintain accurate and up-to-date patient records.
• Provide clear and concise information to patients regarding their appointments, including time, location, and preparation instructions.
• Work collaboratively with other departments to ensure a seamless patient experience.
• Handle a high volume of calls with a focus on quality and customer satisfaction.
• Stay informed about SEMG policies, procedures, and services to accurately address patient inquiries.
• Contribute to the continuous improvement of scheduling processes and patient services.

Qualifications:

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in customer service, preferably in a healthcare or call center environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficiency in computer systems and software used in scheduling and registration.
• Demonstrated ability to handle sensitive and confidential information.
• A commitment to providing patient-centered care.

Key physical and mental requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt 

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12/2024