Scheduling Resources Manager

• Maintain strong relationships with ASAP personnel and other referral sources
• Manage and oversee specific contracts as assigned
• Directly supervise, manage and support Scheduling Coordinators and assist office admin staff.
• Directly supervise Lead Home Health Aides
• Work with the leadership team to organize and coordinate scheduling operations and procedures to ensure organizational efficiency, productivity, and growth.
• Support Field supervisors as needed
• Handle all new client intakes/referrals as well as any coordination worksheet that the ASAP sends out
• Using independent judgement ensures that client schedules are complete, caregiver schedules are optimized, and all customers are receiving the highest level of services at all times.
• Pursue, advocate and achieve an increase of service hours and gross profit growth.
• Maintains scheduling teams’ effectiveness through coaching, counseling, monitoring, and appraising job results.
• Provides coaching, counseling, support, and disciplinary actions to field Caregivers.
• Follows established company policies and procedures.
• Maintains scheduling staff by recruiting, selecting, orienting, training employees and decisions on promotional needs or terminations.
• Participants rotating night, weekend and holiday on call coverage as needed.
• Other duties as assigned

• Bachelor’s degree or (4) years of equivalent experience preferred
• 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Minimum one (1) year management or supervisory experience preferred
• Highly motivated
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.