Scheduling / Sales BDC Representative

Are you interested in getting into the car business? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as a Scheduling / Sales BDC Representative. 

The Scheduling / Sales BDC representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include, but not limited to inquires on new and pre-owned vehicles, internet leads, and providing general information. You will be setting sales appointments for customers for the Sales Consultants.

Individuals with experience in hospitality, bartending, insurance sales, call centers, and retail have a high rate of success in this role.

Benefits:

• Work/Life Balance
• Weekly Pay
• Affordable Medical Benefits (health, vision, dental)
• 401K with employer match after 1 year
• Paid Time Off
• Paid Holidays
• Paid volunteer hours
• Ongoing training and advancement opportunity
• Special employee pricing on vehicles and parts

Location: 6980 Niagara Falls Blvd. Niagara Falls, NY 14304

Scheduling / Sales BDC Compensation: $17.00/hour plus bonus

Schedule: Monday, Tuesday, Thursday 11am-7pm, Friday 10am-6pm, Saturday 9am-5pm 

Scheduling/ Sales BDC Representative Job Duties and qualifications: 

• Handle all guest inquiries immediately with a focus on 100% guest satisfaction.
• Communicate effectively with our guests via phone, internet, or text.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, while providing general or related vehicle information.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Set appointments, following up with any “no show” guests, updating and relaying job statuses to other departments.
• Work in close proximity with other BDC Representatives in a team-based environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or clear desire to provide next level customer service.
• Comfortable in a high paced, competitive environment.

CLICK HERE for more Basil Dealership career opportunities in WNY!

The Basil Family Dealerships are a proud EOE.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.