Scheduling Specialist

Description

IdeaTek grew from a vision of "Internet Freedom" for all. We saw a critical need for affordable, reliable high-speed internet in underserved rural communities across Kansas. Recognizing the transformative power of connectivity, we embarked on a mission to bridge the digital divide and empower individuals, families, and businesses with the tools they need to thrive in the modern world.

Our commitment to Internet Freedom goes beyond simply providing access. We are deeply invested in the long-term growth and prosperity of the communities we serve. We believe that high-speed internet is not a luxury, but a fundamental necessity for education, economic development, healthcare, and civic engagement. By building robust, scalable fiber optic infrastructures, we are laying the foundation for a brighter future for generations to come.

At IdeaTek, we are more than an internet service provider. We are a catalyst for change, a champion for rural communities, and a passionate advocate for digital equity. We understand that the fight for Internet Freedom is ongoing, and we are dedicated to continuing our efforts to connect every corner of Kansas and beyond.

Join us as we work to create a world where everyone has the opportunity to thrive, regardless of their geographic location. Together, we can build a more connected, equitable, and prosperous future for all.

Location:

This role may be remote or hybrid with occasional travel to Buhler as needed to meet business needs.

Opportunity:

Are you someone that has a passion for helping others? Do you enjoy digging into details in order to solve problems? If so, this could be the opportunity you are looking for! We are seeking a Scheduling Specialist to join our team! This position will play a key role in bringing on new customers as we expand our Ideatek footprint across the state of Kansas. This position is also cross-trained to assist with dispatch operations

Key Responsibilities:

• Coordinate and manage the scheduling of wireless and fiber installations for residential and business customers.
• Support the Operations team by efficiently rescheduling and updating installation appointments as needed
• Partnering closely with our Operations, Sales, and Construction teams to relay critical updates.
• Deliver exceptional customer service, consistently going above and beyond to address customer needs, manage expectations, and ensure a positive experience.
• Clearly articulate schedule plans, changes, and relevant information to all appropriate internal team members. 
• Contribute to additional project work as needed to support the team and business objectives.
• Proactively identify and resolve scheduling conflicts, optimizing technician time and customer satisfaction.
• Respond promptly to customer inquiries and dispatch update requests.
• Manage technician time allocations to maximize efficiency and coordinate with leads to address capacity constraints and fill scheduling gaps.

Desired Attributes:

• Possess outstanding verbal and written communication skills, with a knack for active listening, clear articulation, and effective problem resolution.
• Demonstrate excellent planning, organizational, and time management skills, with a proven ability to multitask effectively and prioritize.
• Strong critical thinking skills when analyzing scheduling scenarios, identifying potential issues, and implementing solutions.
• Maintain a high level of accuracy and attention to detail in all aspects of scheduling and record-keeping.
• Genuinely committed to providing outstanding customer service and building positive relationships
• Easily adapt to changing priorities, manage unexpected challenges gracefully, and maintain a positive attitude under pressure.

Experience/Knowledge Required:

• High School diploma or equivalent.
• 2+ years of relevant work experience, preferably in a scheduling, dispatch, coordination, or customer service role.

Preferences:

• Previous experience in the telecommunications industry (wireless/fiber).
• Familiarity with scheduling software or CRM systems.
• Experience in a fast-paced, customer-facing environment.

Learn more about us at IdeaTek.com

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance. 
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match 
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities