Scheduling Specialist / Patient Access Specialist

Neuroscience Group is currently looking for a full time Scheduling Specialist to join their team. This is a full time M-F 8 hours per day schedule. As an integral member of the Clinical Services Team, the Scheduling Specialist is responsible for scheduling ancillary testing and treatment conducted in the Neuroscience Group office and outside the office setting.

For over thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management, and physical therapy. Our practice has grown to over 50 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.

RESPONSIBILITIES:

• Obtains, verifies, and enters complete and accurate demographic, insurance, and medical information on all accounts to register patients.
• Answers incoming calls and schedules/confirms patient appointments using proper telephone etiquette.
• Schedules ancillary tests, treatment and/or surgical procedure(s) conducted in the Neuroscience Group office and outside locations.
• Coordinates the related documentation and communication, including education to prepare patients for tests and surgery.
• Documents whether authorization is required and routes to pre-authorization patient services representative.
• Informs patient of referral status in relationship to ancillary procedures/testing.
• Maintains good communication with the patient, physician, clinical services team, reimbursement services team, and surgical and hospital staff.
• Maintains timely, complete documentation and recordkeeping to ensure accurate continuity of patient care.
• Regularly attends all team and staff meetings.
• Perform other duties as assigned.

QUALIFICATIONS:

• One year of Patient Service Representative or Clinical Assistant/Medical Assistant experience in a healthcare setting.
• Prior experience with EPIC preferred.

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Requires frequent change in position, including bending, stooping, standing, stretching, and walking and sitting, lifting, pushing, and pulling.
• May involve lifting of up to 30–40 pounds.

BENEFITS:

At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits:

• Health Insurance
• Health Savings Accounts with a generous employer contribution
• Dental Insurance
• Vision Insurance
• Company paid Long Term Disability and Life Insurance
• Voluntary Life and Short-Term Disability Insurance
• Voluntary Accident and Critical Illness Insurance
• Generous PTO and Short Term Disability Banks
• 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
• Employee Assistance Program
• Timber Rattler tickets
• Holiday party, summer picnic, and annual recognition for years of service
• Annual Employee Appreciation Day