Scheduling Supervisor

Description

About Us:

IdeaTek grew from a vision of "Internet Freedom" for all. We saw a critical need for affordable, reliable high-speed internet in underserved rural communities across Kansas. Recognizing the transformative power of connectivity, we embarked on a mission to bridge the digital divide and empower individuals, families, and businesses with the tools they need to thrive in the modern world.

Our commitment to Internet Freedom goes beyond simply providing access. We are deeply invested in the long-term growth and prosperity of the communities we serve. We believe that high-speed internet is not a luxury, but a fundamental necessity for education, economic development, healthcare, and civic engagement. By building robust, scalable fiber optic infrastructures, we are laying the foundation for a brighter future for generations to come.

At IdeaTek, we are more than an internet service provider. We are a catalyst for change, a champion for rural communities, and a passionate advocate for digital equity. We understand that the fight for Internet Freedom is ongoing, and we are dedicated to continuing our efforts to connect every corner of Kansas and beyond.

Join us as we work to create a world where everyone has the opportunity to thrive, regardless of their geographic location. Together, we can build a more connected, equitable, and prosperous future for all.

Location:

This role will be a hybrid opportunity -with the option to work in Buhler, Wichita, Southwest KS (and remotely) with travel to office locations as needed.

Opportunity:

We are seeking a versatile, energetic, team oriented and driven Scheduling Supervisor to join our dynamic team. This team will empower IdeaTek to efficiently schedule and dispatch technicians, ensuring a seamless and exceptional customer experience. By streamlining these critical operations, the team will play a vital role in connecting underserved communities to the internet, advancing our mission of internet freedom.

Responsibilities:

• Day-to-day leadership of the Scheduling and Dispatching team.
• Monitor team performance and provide feedback to improve efficiency and effectiveness.
• Understand operational workflows, resource allocation, and scheduling software, focusing on efficiencies
• Identify and establish appropriate communication methods for team members to have the best possible interaction with our prospects and customers.
• Allocate resources effectively to ensure optimal utilization and minimize bottlenecks.
• Balance workload distribution among team members to maintain productivity and job satisfaction.
• Collaborate with operations, sales, customer service, and other teams to ensure seamless integration of schedules.

Desired Attributes:

• Passion for leading others with the ability to motivate a team
• Strong customer service advocacy and problem solving skills
• High attention to detail and effective organizational skills
• Extreme accountability
• Strong focus on efficiencies with ability to formulate creative solutions

Requirements

Experience/Knowledge Required:

• 3+ years of experience in a leadership role (managing or mentoring others)
• High School Diploma or equivalent

Preferences:

• Prior experience in telecommunications

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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