Scheduling Supervisor (SOC) Operator

Description

Code 4 Security is seeking a Full-time  Scheduling Supervisor/SOC Operator. The SOC is stationed at Code 4 headquarters.   

The Scheduling Supervisor / SOC Operator works from Code 4’s Security Operations Center and serves as a communication hub for both operational oversight and scheduling responsibilities. This role monitors staff and job sites, enforces standards, performs scheduling functions, and provides customer service to clients and employees. The combined version of this role assumes full responsibility for both live site management and daily scheduling.

Schedule:

Full-time  3pm - 11pm Tuesday through Saturday

Expected Starting Wage: Anticipated at $21 - $23 per hour, depending on experience.

Key Responsibilities

Scheduling Supervisor Duties

· Ensure all sites and posts are fully staffed across all shifts.

· Coordinate schedule changes, call-offs, and replacements, documenting all schedule edits in real time.

· Proactively identify potential staffing shortages and resolve them before shifts start.

· Maintain and update employee availability records.

· Work closely with operations and HR teams to onboard and place new hires.

· Communicate scheduling changes and confirmations to employees in a clear and timely manner.

· Build new sites in scheduling software. 

· Track attendance and tardiness issues and report patterns to management.

· Maintain organized shift logs for audit purposes.

· Utilize scheduling software to ensure coverage and compliance with labor laws.

SOC Operator Duties

· Influences company culture through superior customer service & modeling desired professional behavior. 

· Address client and employee comments and concerns by transmitting information to the appropriate parties.

· The ability to prioritize communications and determine which ones require immediate action.

· Produce formalized activity reports as needed.

· Familiarize yourself with all jobsite SOP’s, client nuances, and employee policies to support Operations. 

· Communicate employee issues and kudos to management as appropriate.

· Ensures all sites are staffed with 100% coverage. Responsible for communicating discrepancies or activating emergency shift protocols. 

· Adjust software for better employee accountability and safety management

· Assist with other duties as assigned.

Requirements

Qualifications

· Minimum of 2 years of experience in customer service, scheduling, security operations, or a related field.

· Strong critical thinking and problem-solving skills; able to assess situations and make decisions under pressure.  

· Demonstrated proficiency with computers, including scheduling software and Microsoft Office.

· Comfortable navigating technology on phones, tablets, and desktop systems. 

· Excellent written and verbal communication skills, with the ability to interact professionally across all levels of staff and clients.

· Ability to multi-task and manage shifting priorities in a fast paced, high-stakes environment. 

· Must be 18 years of age or older.

· High School Diploma or GED required, Associates or Bachelor’s degree preferred. 

· Must demonstrate professionalism, discretion, and emotional intelligence at all times. 

Requirements

· Ability to work alone or in a team. 

· Attentiveness to security protocols and site Standard Operating Procedures (SOPs).

· Punctual, prompt, and on time for work. 

· Treat people with dignity and respect, being a professional AT ALL TIMES. 

· Turns in assignments, reports, and deliverables in a timely fashion. 

· Take care of all company property as if it were your own (tools, equipment, vehicles, etc.) 

· Keeps accurate records and reports to managers as needed in real time. 

· Be familiar with and follow all company policies and procedures. 

· Ability to conduct audits using technology.

What We Offer:

• Health, Dental, and Vision are available for full-time employees. Code 4 pays a monthly portion of company-offered Health Insurance Premiums: $250/employee Only - $350/Employee, and/or Spouse, Children.
• Earn 48 annual hours of Sick Pay.
• Retirement Savings Opportunity.
• Employee referral bonus program.
• Continuous training and development.
• No-cost security licensing with complete support.

Our screening process includes criminal background checks for applicants who are offered a position.

Code 4 Security Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Position closes 5.31.2025