Scientific Customer Service Representative

Company : Kimball Physics

Job Description - Scientific Customer Service Representative

Are you looking to work with professional and creative co-workers to advance humankind by doing good physics while having fun?

Kimball Physics, Inc. is in Wilton NH, surrounded by rolling hills, deep woods, quiet ponds, hiking trails, and a field of blueberry bushes. We have a friendly work environment, generous benefits, and are currently looking for a Scientific Customer Service Representative to join our team.

Scientific Customer Service Representative Position

Duties

Answer customer questions specific to product specifications and applications

Develop customer relationships through pro-active communication and an understanding of our products and their requirements

Enter and monitor both simple and complex quotes and orders into our ERP system

Respond to customer inquiries regarding quotes, orders, lead times, and status

Proactively communicate delays, product updates, and shipment tracking to customers.

Ability to collaborate with all internal departments as needed, specifically with engineers, physicists, and supply chain

Collaborate with other departments to process customer returns and repair requests

Maintain accurate and up-to-date details of customer interactions and follow-ups.

Maintain accurate and up-to-date customer data.

Performs other duties as assigned.

Required Skills/Abilities

Solid verbal and written communication skills,

Ability to be prompt, accurate and consistent

Strong interpersonal skills.

A Service-First mindset with focus on problem-solving and long-term client satisfaction

Proficiency in Microsoft Office and CRM systems, SAP is preferred.

Strong attention to detail and data entry skills.

Ability to multitask, prioritize and manage time effectively.

Self-motivated with the ability to work independently or on a cross-functional team

Preferred Skills/Abilities

Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.

Strong Technical skills, preferred

Minimum Education and Experience

Bachelor's degree or equivalent. Technical training a plus.

2 years of Customer Service experience.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Occasionally must be able to lift and/or carry up to 15 pounds.

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About the Company

Kimball Physics

Excellence in Electron and Ion Optics

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Scientific Customer Service Representative

Job Description - Scientific Customer Service Representative

About the Company

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