Scooper - Louisville Location

Job Title: Scooper

Reports To: General Manager

SUMMARY

We’re looking for a Scooper to become part of our friendly atmosphere and join our enthusiastic team. This is you if…you’re passionate about providing customers with the best experience possible. You enjoy working with people who take providing great service seriously yet have fun doing it. You are energized by positive, genuine interactions and committed to contributing to the collaborative spirit of the team. And you’re looking for an opportunity to learn, grow and explore your career potential.

Must have availability to work a minimum of 3 shifts a week all fall/winter. Morning availability is a MUST during the weekdays and work PAST summer.  

RESPONSIBILITIES

• Greet customers to make them feel comfortable and welcome


• Serve customers’ and handle cash and credit transactions


• Follow Sweet Cow’s operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift


• Demonstrate knowledge of the brand and menu items


• Serve menu items to customers in a courteous and timely manner


• Quickly and accurately prepare menu items including ice cream, shakes, cakes, and ice cream sammies


• Check quality and temperatures throughout the day to ensure Sweet Cow quality and safety standards are met or exceeded


• Follow sanitation and safety procedures including knife handling and kitchen equipment


• Maintain cleanliness and organization throughout the shop and ensures proper set up and/or breakdown of the entire shop including queue, restrooms, scooper and prep areas


• Effectively handle customer concerns and complaints


• Work as a team to prepare the shop for each shift


• Act with integrity, honesty and knowledge that promotes the culture of Sweet Cow


• Maintains regular and consistent attendance and punctuality


• Contributes to a positive team environment

KNOWLEDGE/SKILLS/REQUIREMENTS

• Excellent customer service skills required


• Ability to work in a fast paced environment


• Team oriented, adaptable, dependable, and strong work ethic


• Ability to communicate effectively with customers and team members


• Ability to work mornings and nights, weekends and holidays


• Must be at least 16 years of age


• Must have availability to work a minimum of 3 shifts a week all fall/winter

EXPERIENCE

• Previous service industry experience preferred