SCRA Specialist

TEKsystems

SCRA Specialist

Winchester ,

Virginia

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TEKsystems is searching for qualified candidates to fill a SCRA Specialist position with a Fortune 100 Company in the Winchester area to start in April. This is a hybrid role which will require you to be onsite at least 2 days per week.
Job Description:
To review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to Credit Unions lending products via internal and external communication platforms including private and federal educational loans. Create and execute daily, weekly and monthly reporting to Executive and Senior leadership. Level I: Work under moderate supervision.
Day 2 Day Responsibilities:
Up to 2-4 hours shifts on the phones per day: Inbound calls mainly with some outbound calls for additional docs/information needed from members if its missing.
Inbound Calls: Specific to SCRA: They are a back office department which the calls are filtered from other departments. Call types are mainly status updates for members.
Call Volume: Anywhere from 1-5 calls during on phone shift period
High paced, production-based work environment
Administrative Tasks: Auditing files, selecting the correct letters to be assigned to the correct account, and imaging documentation that needs to be assigned to a content manager
Requirements:
High school diploma/GED required
1-3 years of recent strong administrative work experience
Must be able to work independently
Analytical/Critical Thinking skills
Highly motivated
Ability to review and identifying gaps
Ability to thoroughly understand processes and implement them in an accurate and timely
Strong computer skills, data entry, and proficient in basic Microsoft Excel
Training Hours: Monday-Friday 9 :00am-5:30pm for approx. 6 weeks
Work Schedule (after training): Monday-Friday 11:00am-7:30pm
Location: HYBRID requirement minimum of 2 days a week onsite
Pay Rate: $17.00/hour
If you are interested and meet the requirements, please apply with an updated resume!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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