Screening Tracking Team Leader

Job Description:

Essential Duties and Responsibilities

Oversees and delegates the daily/weekly work assignments of Open Follow-up ( BIRADS/Lung Rads/PI Rads or any like Screening Program).
Assists the Manager of Screening Tracking in monitoring customer complaints internally and externally.
Conducts audits of employees to ensure quality tracking and provides outcomes to the Tracking Manager when requested.
Will monitor Lost to Follow up and assist with resolve reassignments as needed.
Working with the Manager of Screening Tracking in monitoring call volumes, team member statistics and customer complaints with Cisco Contact Center module.
Provides feedback about team member performance and training opportunities.
Recognizes and provides coaching, counseling and discipline as appropriate.
Promotes team morale by maintaining a positive and motivated disposition for self and staff.
Follows all compliance plan standards and policies.
Responsive to customer questions; knows where and how to obtain information/answers.
Maintains composure and behaves professionally in difficult patient situations and knows when to involve a manager.
Working Team Leader performing Tracking as other team members.
Will require working directly with team members in training and new hires. This may be remote or in-person requirements.
Back up to Manager of Screening Tracking in the event of vacations and absences.
Effective use and timeliness of daily responses to emails/phone calls tasks assigned.
Other duties as assigned.

Minimum Qualifications, Education and Experience

High school diploma or general education degree.
Possesses and utilizes excellent customer service skills.
Strong public relations skills.
Exceptional written and verbal communication skills.
Must be detail-oriented and organized.
Possesses clerical skills.
Ability to interact effectively with doctors, referring doctors, staff, patients, vendors, peers and management.
Pay Range:
USD $22.00 - USD $25.00 /per hour

Shift:
Mornings

Shift Variations:
Monday - Friday; 8:30a-5:00p with possible Saturday rotation
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