Scrum Master / Salesforce Specialist

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.

We are proud to deliver outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to their success and corporate values.

This role acts as a senior delivery owner for high impact initiatives (e.g. SAP programs, security systems, digital workplace, capital projects enablement), driving delivery discipline, risk management, and stakeholder confidence across the REFS portfolio.

Responsibilities:

1. End‑to‑End Project & Program Delivery

• Own full life-cycle delivery of medium‑to‑large projects, from demand intake to go‑live and operational handover
• Ensure projects are delivered on time, on scope, and on budget, with clear ownership and accountability
• Lead multi‑vendor delivery landscapes (system integrators, SaaS providers, security vendors, local implementation partners)

2. Governance, Planning & Control

• Establish and enforce robust project governance aligned with standards (phase gates, tollgates, approvals, documentation)
• Own integrated project plans, dependencies, milestones, and critical path management
• Actively manage risks, issues, and change requests, ensuring early escalation and mitigation

3. Stakeholder & Senior Leadership Management

• Serve as primary interface between Business stakeholders and delivery teams
• Prepare clear, executive‑level status reporting, decision papers, and escalation summaries
• Drive alignment across global, regional, and local stakeholders with often‑conflicting priorities

4. Vendor & Financial Management

• Manage vendor performance against contractual milestones and deliverables
• Enforce early delay flagging, impact assessments, mitigation plans, and recovery actions
• Coordinate closely with Procurement on SOWs, contract extensions, and milestone alignment
• Control project financials, forecasts, and budget tracking

5. Portfolio Contribution & Continuous Improvement

• Contribute to project portfolio planning, prioritization, and capacity discussions
• Ensure lessons learned, retrospectives, and standards are consistently applied

Leadership & Delivery

• Senior‑level project leadership in complex, matrix organizations
• Strong decision‑making under ambiguity and delivery pressure
• Ability to enforce standards without damaging stakeholder relationships

Execution Excellence

• Deep expertise in project & program management methodologies (Waterfall, Agile, hybrid)
• Strong planning, dependency management, and critical‑path thinking
• Proven experience managing large, interdependent delivery plans

Communication & Influence

• Clear, concise, executive‑ready communication
• Ability to translate complex technical and delivery topics into business impact
• Confident in escalation, negotiation, and expectation management

Experience & Qualifications

• 10+ years of experience in IT project / program management, preferably in enterprise or regulated environments
• Strong exposure to Real Estate, Facilities, Infrastructure, or Enterprise SaaS implementations, SAP/S4Hana (e.g. ERP, IWMS, ServiceNow, security systems)
• Demonstrated experience managing external vendors and complex contracts
• Experience working in a global, multi‑country delivery context

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment 
• Company-sponsored events
• Competitive salary and various benefits