Scrum Master/Agile Delivery Lead

Location: Onsite – Bedford, TX with optional remote Fridays

Department: Information Technology

Reports to: Chief Information Officer

Position Summary

The Scrum Master is a hands-on Agile delivery leader responsible for helping development, operations, and support teams plan, coordinate, and deliver high-quality outcomes. The role goes beyond facilitating Scrum ceremonies and requires a strong understanding of the work teams are delivering, the dependencies and stakeholders that affect delivery, and the risks or impediments that may impact commitments.

This position is particularly focused on supporting an Information Technology organization that is continuing to establish and mature its Agile/Scrum practices. The Scrum Master will help strengthen release planning, roadmap visibility, backlog and work-flow discipline, cross-team coordination, and continuous improvement. Success in this role requires the ability to meet teams where they are, introduce practical Agile practices without over-engineering the process, and build sustainable delivery habits over time.

Duties/Responsibilities

• Facilitate and continuously improve Scrum ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews/demos, and retrospectives.
• Develop a working understanding of the products, systems, enhancements, and operational work being delivered by each supported team so that dependencies, risks, stakeholders, and required decision-makers can be identified early.
• Support teams in defining clear sprint goals, priorities, scope, acceptance expectations, and ownership while promoting accountability for commitments and outcomes.
• Partner with technical leaders, product/business stakeholders, and team members to strengthen release planning, roadmap visibility, milestone coordination, and readiness for upcoming work.
• Manage and coordinate dependencies across multiple development, operations, support, and business functions; bring the appropriate stakeholders together to resolve issues and maintain delivery momentum.
• Identify, track, and help remove blockers, delivery risks, cycle delays, bottlenecks, and inefficiencies; escalate material risks appropriately to leadership.
• Maintain clear visibility into priorities, status, dependencies, timelines, risks, and delivery progress using Jira and other approved tools.
• Support consistent Jira usage, including backlog organization, boards, workflows, sprint/release tracking, dashboards, and reporting practices that improve transparency and decision-making.
• Support Agile delivery for Salesforce-related initiatives and the organization's transition toward Salesforce, including coordination of work, dependencies, releases, and stakeholder readiness.
• Lead and improve technical support work-management practices, including intake, prioritization, work-in-progress visibility, ticket flow, aging, resolution progress, and service-level awareness.
• Apply Scrum, Kanban, and hybrid Agile approaches appropriately based on the nature of the work rather than applying ceremonies or frameworks mechanically.
• Facilitate communication and alignment between technical teams, business stakeholders, leadership, and other key partners.
• Coach teams and stakeholders on practical Agile behaviors, delivery discipline, continuous improvement, and effective use of planning and work-management practices.
• Use delivery metrics and team observations to identify opportunities for improvement and help teams implement sustainable changes.
• Perform responsibilities in a manner consistent with DOT Compliance Group's purpose and core values.
• Regular attendance is an essential function of the job.
• Other duties as assigned.

Required Skills/Abilities

• Strong practical understanding of Scrum, Kanban/flow-based work management, and hybrid Agile delivery models.
• Demonstrated ability to support multiple Agile teams while maintaining awareness of what each team is developing, delivering, or supporting.
• Demonstrated experience coordinating cross-team dependencies, release activities, risks, and stakeholder involvement in dynamic environments.
• Experience helping teams or organizations establish, mature, or improve Agile delivery practices; experience in environments without fully mature release-planning or road mapping processes is strongly preferred.
• Ability to translate Agile principles into practical processes that fit the organization's current level of maturity and business needs.
• Strong working knowledge of Jira, including backlog and board management, sprint/release tracking, dashboards, reporting, and workflow concepts.
• Experience supporting technology delivery involving Salesforce is strongly preferred; familiarity with Salesforce implementation, development, release, or platform-support environments is highly valued.
• Experience supporting cross-functional teams that include development, operations, technical support, and business stakeholders.
• Background in service-based, help-desk, technical-support, or operational work environments.
• Proven experience working across both project-based and operational workflows.
• Demonstrated ability to remove impediments, improve delivery flow, and reduce unnecessary work-in-progress, delays, and bottlenecks.
• Strong facilitation, communication, conflict-resolution, organization, and stakeholder-management skills.
• Ability to influence without direct authority and bring the right participants together to resolve delivery issues.
• Strong analytical judgment and the ability to use delivery data, team context, and business priorities to identify risks and improvement opportunities.
• Working knowledge of collaboration and delivery tools such as Confluence and Azure DevOps is beneficial.
• Must be willing and able to travel periodically for team meetings, training events, company functions, and other business-related activities as needed.
• Certification in CSM, PSM, or a comparable Agile certification is strongly preferred.
• Six Sigma, PMP, or similar process-improvement or project-management certification is preferred.

Qualifications

• Education: bachelor’s degree in management information systems (MIS), computer science, business management, engineering, or a related field preferred.
• Experience: 4+ years of progressive experience in Agile delivery, including experience as a Scrum Master, Agile Delivery Lead, Agile Lead, or similar role. Experience supporting multiple teams and helping establish or mature Agile delivery practices is strongly preferred.
• Internal applicants: 12+ months of successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education and experience.
• Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled