Sea Logistics Operational Care Specialist, Import

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Import to join our Sea Logistics team.

Your Role

The Operational Service Representative is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service collegues.

Your Responsibilities

Keeping meticulous files related to all sea import shipments.

Collaborate with employees in all Kuehne + Nagel offices.

Constantly challenging status quo when it comes to process improvement and cost control.

Processing files while adhering to all policies and procedures.

Maintain real time visibility of our customers’ transactions

Drive all elements of the customer into our core operating systems and tools by requesting BusinessProfile creation/updates and maintaianance of Wiki page.

Monitor, prioritize and balance customer specific needs on a daily basis by answering queries andrequests through multi channel communication streams.

Collaborate with the system process team to drive automation utilization related to Operational Careprocesses.

Collaborate with the Customer Care Location to ensure we deliver on their customer commitments byanalyzing customer KPI reports in order to communicate and assist the CCL in implementing correctiveand preventative actions.

Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & DangerousGoods) programs

Your Skills and Experiences

In office position; typical office and computer lab environment

Travel – 10% domestic

Education/Experience – Minimum High School Degree/Diploma

Analytical skills

Communication skills

Conflict Resolution Skills

Organizing Skills

Problem Solving

Decision Making

Ability to work under time pressures

Customer (Relationship) Management

Networking Skills

Customer Service

Written - English Skills

Systems (Computer) competencies

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.