Seasonal E-Commerce Customer Service

We’re looking for Seasonal Customer Service Representatives to join our team on-site during our busiest and most exciting time of year. If you love great food, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity to start your career with Lou’s.

What You’ll Do 

• Answer inbound phone calls and assist customers with placing orders and inquiries.


• Track FedEx shipments to ensure our Tastes of Chicago packages arrive perfectly nationwide.


• Support your teammates with various office and customer service tasks.


• Deliver friendly, professional service to every customer—every time.


• Work hard, have fun, and create memorable experiences for both Lou Malnati’s and Tastes of Chicago customers.


• Be the friendly, knowledgeable voice of Tastes of Chicago via phone.


• Answer product questions, provide order updates, and help customers place their orders.


• Resolve issues quickly with empathy and professionalism.


• Keep detailed and accurate information in our customer service system.


• Represent our brand’s values—friendly, reliable, and authentic—in every interaction. 

 What We’re Looking For 

• 1+ year of customer service or related experience (e-commerce experience a plus).


• Full cycle customer service includes order entry to final delivery.


• Clear and friendly communication skills, both written and verbal.


• Ability to stay organized while handling multiple customer inquiries.


• Comfortable learning new systems and tools quickly.


• A positive, solution-focused attitude with strong teamwork and hospitality.


• Must have the ability to work independently after training.


• Requires strong multitasking skills, adaptability, and a customer-first approach.


• Must be able to speak and write fluently in English.


• Enjoys working in a fast-paced, team-oriented office environment.


• Excellent interpersonal, listening, and time management skills.


• Basic computer skills required (Microsoft Office & internet research).


• Ability to sit approximately 90% of the workday and move freely around the office. 

Why You’ll Love Working Here 

• Family Culture: You’re not just an employee—you’re part of our family.


• Flexible Scheduling: Must be available to work weekends, evenings, and holidays during peak season.


• Delicious Perks: Discount during seasonal position at our Lou Malnati’s restaurants 

Additional Information 

• Shift availability: Monday–Friday until 8PM; Saturday–Sunday weekend shift varies
  
  
  
  • Full-time: Up to 80 hours per pay period
  
  
  
  


• Worksite: Onsite at Lou Malnati’s Support Center in Buffalo Grove


• Job Length: Temporary Seasonal Position, November 2025 – December 2025