Seasonal Spa Pool Server

Join Our Team! The Westlake Village Inn & Spa is currently hiring Seasonal Pool Servers for the season at Spa Relais. If you have a passion for providing excellent customer service, enjoy working outdoors, and thrive in a fast-paced environment, we encourage you to apply.

Compensation: $16.50 per hour + tips 

General Responsibilities:

• Greet guests warmly as they arrive at the pool area and assist them in finding suitable seating
• Take accurate orders and relay them to the kitchen or bar promptly, ensuring timely and courteous delivery
• Be well-versed in the menu items, ingredients, and preparation methods to assist guests with any questions and make recommendations when necessary
• Upsell additional items, such as food or drinks, and promote hotel amenities to enhance the guest experience
• Maintain a clean and organized pool area, clearing empty dishes, drinkware, and debris
• Anticipate guest needs, address concerns or special requests promptly, and ensure their experience is enjoyable
• Work closely with kitchen staff, food runners, and bartenders to ensure smooth operations and high-quality service
• Ensure compliance with all health, safety, and sanitation regulations, including food handling and guest safety

Desired Skills and Experiences:

• High school diploma or equivalent required
• Previous experience in hospitality or food service preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team in a high-paced environment
• Ability to work outdoors in varying weather conditions, including heat, sun, rain,      and cold
• Ability to stand, walk, and carry items for long periods of time (up to 8 hours)
• Must have flexible availability, including evenings, weekends, and holidays

Appearance and Hygiene Requirements:

• As a customer-facing position, maintaining a professional appearance is essential to provide guests with a clean, safe, and high-quality experience. Employees must adhere to the following grooming standards:
• Hair must be neatly styled and kept out of face for hygiene and safety
• Tattoos must be covered during working hours unless they are part of a religious or cultural practice (reasonable accommodations can be made)Facial piercings should not be visible; discreet jewelry may be permitted
• Uniforms must be worn as specified, and grooming standards must be maintained throughout the shift

We are committed to providing reasonable accommodations for employees who need them due to religious beliefs or disabilities. If you have any specific needs or concerns regarding the appearance standards, we encourage you to discuss them during the interview process.

Physical Requirements:

• Ability to stand and walk for entire shift (up to 8 hours), with reasonable accommodations available for candidates with mobility limitations
• Ability to squat, bend, and lift items as necessary (up to 25 pounds), such as clearing dishes or carrying trays
• Ability to work long hours during peak times, including evenings, weekends, and holidays

The Westlake Village Inn & Spa is an Equal Opportunity Employer. We prohibit discrimination based on race, color, national origin, gender, gender identity, gender expression, sexual orientation, age, disability, religion, or any other legally protected characteristic or combination of them under federal and state laws.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.