Secretary - Burn Reconstructive Rehab - FT Days

Core Competencies

• Performs clerical and receptionist duties required in the daily operations of the departments including telephone communication and all necessary word processing.
  
  
• Answers and handles a heavy volume of incoming calls.
  
  
• Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate.
  
  
• Demonstrates excellent customer service skills.
  
  
• Greets patients and assures they are taken care of in a timely manner. Assists patients to check in on Tonic. Makes patient appointment schedules.
  
  
• Registers patients and assures they are taken care of in a timely manner.
  
  
• Picks up voice mail messages throughout the day according to department policy and procedure.
  
  
• Verifies patient’s insurance benefits from the payor, for services to be provided prior to the delivery of care.
  
  
• Makes photocopies as required.
  
  
• Ensures all information for patient billing is accurate and complete.
  
  
• Processes all credit card payments and payments received from patients.
  
  
• Notifies appropriate staff of patients arrival and/or escorts patient to room.
  
  
• Interfaces with M.D. offices and third party payors to obtain any medical information, diagnostic reports and authorization information needed by surgeons.
  
  
• Produces patient and department documents as needed.
  
  
• Assists in data entry as requested.
  
  
• Ensures that requested test results are available.
  
  
• Prepares and maintains statistical and outcome information for the department as required.
  
  
• Makes appointments and schedules meetings as requested
  
  
• Orders and maintains office supplies as required.
  
  
• Greets and registers patients for their outpatient appointment. Enters patient charges into computer and prepares charge documents as required.
  
  
  
• Solves patient service issue problems.
  
  
• Proofs billing/computer data as required.
  
  
• Evaluates and makes positive suggestions for change in the environment.
  
  
• Schedules surgeries; provides all necessary information to surgery schedulers.
  
  

Experience