Secretary - Physical Therapy - FT Days

Core Competencies

• Performs general secretarial work for department as assigned.
  
  
• Answers and handles a heavy volume of incoming calls.
  
  
• Demonstrates excellent customer service skills.
  
  
• Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
  
  
• Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
  
  
• Registers patients and assures they are taken care of in a timely manner.
  
  
• Manages meeting schedules, therapist schedules, and front office staff schedules.
  
  
• Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
  
  
• Picks up voice mail messages throughout the day according to department policy and procedure.
  
  
• Makes photocopies as required.
  
  
• Orders and maintains office supplies as required.
  
  
• Prepares and maintains statistical information for the department as required.
  
  
• Processes all credit card payments and payments received from patients.
  
  
• Solves patient service issue problems.
  
  
• Proofs billing/computer data as required.
  
  
• Requests insurance authorization for treatment, procedures and/or consultations.
  
  
• Verifies insurance eligibility, benefits and coverage.
  
  
• Evaluates and makes positive suggestions for change in the environment.
  
  
• Scans patient documents in EMR as needed.
  
  
• Monitors incoming referrals via the fax machine.
  
  
• Seeks supervisor as appropriate.
  
  

Department Specific Competencies

Education

Experience

License / Certification Requirements

Compensation Range:

$25.00 - 33.44 / Hour