Security Agent

Summary: A Security Agent at The Sagamore Resort is responsible for maintaining a safe, secure, and welcoming environment for guests, team members, and property. This role requires a professional presence, strong guest service skills, and the ability to respond calmly and effectively to a variety of situations while upholding the resort’s standards of excellence, discretion, and hospitality. 

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  Provide a visible security presence throughout the resort property, including patrols of buildings, grounds, parking areas, and docks
  
  


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  Greet and assist guests in a courteous, professional manner while maintaining security awareness
  
  


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  Monitor and control access to resort facilities as required
  
  


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  Respond promptly to incidents, emergencies, alarms, and guest or employee concerns
  
  


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  Complete detailed incident reports, daily logs, and other documentation accurately and in a timely manner
  
  


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  Enforce resort policies and procedures while maintaining a calm and respectful approach
  
  


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  Coordinate with resort departments to support special events, VIP arrivals, and large guest functions
  
  


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  Assist with lost and found procedures and documentation
  
  


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  Monitor surveillance systems and report suspicious or unsafe activity
  
  


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  Provide first response assistance when necessary and contact emergency services as appropriate
  
  


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  Maintain confidentiality and exercise sound judgment at all times
  
  

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  High school diploma or equivalent required
  
  


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  NYS Guard Card (preferred)
  
  


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  Prior security, hospitality, or customer service experience (preferred)
  
  


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  Strong interpersonal and communication skills
  
  


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  Ability to remain calm and professional
  
  


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  Attention to detail and strong observational skills
  
  


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  Ability to work independently and as part of a team
  
  


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  Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed
  
  

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  Ability to stand and walk for extended periods
  
  


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  Ability to patrol large resort grounds, both indoors and outdoors
  
  

Job Type: Full-time or Part Time

Compensation: From $18.00 per hour

Benefits:

• Free meals for break period


• Discounts at Opal Collection Resorts


• Spa & Retail Discounts


• 24/7 Fitness Center Access

Full time benefits:

• 401(k)


• Dental insurance 


• Health insurance


• Paid time off


• Vision insurance

Schedule:

• 8 hour shift


• Morning shifts, with nights as needed