Security Agent III

The Security Agent III is responsible for providing protection for hotel guests, employees, and property.  This person will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe, and report.

FLSA Status: Non-Exempt

Responsibilities:

• Conduct regular patrol of both properties, Grand America and Little America Hotels


• Proven ability to report any health and safety hazards


• Act as first response for the hotels and respond to any urgent situation timely and accordingly


• Excel in timely reporting of any incidents according to hotel policy to Management and/or HR


• o Incidents include but are not limited to; medicals, welfare checks, evictions, transients, property damage, and criminal allegations


• Exemplify consistency in offering professional, friendly and engaging service


• Proficient in opening locked safes


• Assisting guests in retrieving lost property and logging all found property in accordance with policy


• Coordinate drug testing for reasonable suspicion and post-accident per policy


•  Reviewing CCTV for post incident documentation and disseminating to appropriate leadership timely


• Create keys for employees and guests and providing appropriate access levels. Able to lock / unlock doors as needed


• Run key reports as needed or requested to ensure full and appropriate reporting. Assist management with key reports as requested.


• Able to fully “lock down” a Marlok secured door as needed for client events


• Lead in monitoring and responding to fire alarms in accordance with policy


• Assists supervisors in training and development for Security Agents I & II


•  Assist employees safely to vehicles if escort is requested


• Provide Escorts for VIP guests requested by executive management


•  While on patrol, conserving energy by turning off lights of rooms that are not in use or closing doors that were propped open


• Other duties as assigned by Security Supervisor or Security Director

Experience and Education:

•  Meets all requirements of Security Agent I and II


•  5 plus years of experience in security or other related field or combination of experience and education


• CPR, First Aid and AED certification required


• Certified in Management of Aggressive Behavior de-escalation course