Security Alarm Field Supervisor

Duties & Responsibilities:

Technical Expertise –

• Mechanical aptitude
• 3-5 years alarm security experience preferred
  • Install and service DMP alarm panels
  • CCTV experience
  • Access Control experience
• Basic computer skills including experience with
  • Excel
  • Outlook

Service

• Perform preventive maintenance inspections and service
• Insure that documentation is properly completed and submitted
• Assist other technicians as needed
• Request and share technical knowledge
• Escalate and resolve issues when appropriate
  • Recognize recurring trips to same site for the same issue and report to management
  • Minimize number of trips to the site to resolve the issue
    • Access part needed before going if possible
• Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
• Performs upgrades and additions to systems in order to increase functionality and usability.
• Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
• Coordinates with administration for the purpose of completing projects/work orders efficiently.
• Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
• Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.

Operations

• Maintain and control inventory
  • List parts accurately and timely on work orders
  • Keep truck stock by being proactive in replenishing
    • Anticipate parts required to meet or exceed goals.
    • Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
  • Report inventory on truck monthly
• Communications
  • Respond to all phone calls from other SCI personnel within four hours
  • Respond to all emails within 24 hours
  • Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
• Time Keeping
  • Accurate reporting of dispatch, arrival and completion times
    • Recognize that this data is analyzed and some customers receive reports based on response and resolution
  • Input and categorize time not spent on work orders accurately
  • Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

• Maintain Security License by adhering to annual continuing education requirements
• Ability to pass criminal background check and drug screen test
• Valid Driver’s License and insurance
• Report any moving traffic violations or accidents immediately

Essential job-related skills required:

• Maintaining confidentiality of work related information and materials.
• Effective organization and planning skills.
• Customer Service
  • Strong customer service skills
  • Effective communication and interpersonal skills, including tact and diplomacy.
  • Ability to perform with bank personnel present and occasionally under pressure
  • Good judgment in what is appropriate to say and do
  • Instruct Bank personnel in use of equipment
  • Professional appearance and demeanor

Special physical or mental skills required:

• Ability to multi-task and time management skills
• Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
• Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to understand and follow instructions precisely
• Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

• Loud environment with multiple distractions at any given time.
• Work is performed within extreme temperature ranges.