Security Ambassador

Pay Rate: $16.50 an hour

SUMMARY:  To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department’s guest service standards. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as an initial point of contact for arriving guests


• Act as a source of information and provide security and/or medical resources


• Maintain general security awareness of organizational assets, including personnel


• Perform repetitive duties and react to incidents, as necessary


• Detect safety and security problems and communicate with security officers


• React to incidents and make appropriate notifications


• Resolve conflict in a professional manner, as necessary


• Contribute to written reports, as required


• Exercise care when handling property assets to prevent loss or damage


• May be required to testify and provide statements for use in judicial and administrative proceedings

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent educational experience

Preferred:

• Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant “front of house” guest service; or Previous experience in public safety, security or military

Skills

Required:

• Strong verbal and interpersonal communication skills


• Strong problem solving and conflict resolution skills


• Accurate and detail-oriented


• Highly organized and ability to adapt quickly to changing priorities

Abilities

Required:

• Ability to interact with guests, coworkers and management in a professional and courteous manner


• Ability to remain outgoing and approachable


• Ability to serve both internal and external customers


• Ability to speak in a clear, concise and pleasant voice


• Ability to multi-task and work efficiently


• Ability to follow established dress code policies and practice good personal hygiene


• Ability to respond to customer inquiries while remaining pleasant and cheerful


• Ability to enthusiastically and professionally describe property-wide amenities

REQUIRED TRAINING (provided)

• Treasure Island guest service training


• TIPS training and certification


• Basic CPR/First Aid training


• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit, walk or stand and exert fast-paced mobility, when necessary


• Must have a good sense of balance, and be able to bend, kneel and stoop


• Must be able to reach and twist routinely


• Must be able to push, pull and grasp objects routinely


• Must have the ability to independently lift up to 25+ pounds occasionally


• Must be able to perform repetitive hand and wrist motions


• Must have good eye hand coordination


• Must be able to operate foot pedals


• Must be able to physically see and identify persons/property


• Must be able to physically hear conversation in person and over radio equipment

WORKING ENVIRONMENT

• Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions


• Must be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basis


• Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances


• High volume direct public contact