Security Analyst III

This is an Evergreen job posting, meaning we accept applications on an ongoing basis and regularly review candidates as positions become available.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. 

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. 

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! 

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). 

How you’ll make an Impact

As a Security Analyst III, you will be a crucial part of our defense against cyber threats. Your swift response to security escalations—investigating security incidents, securing compromised accounts, and reviewing escalations from Security Analyst 1 and Security Analyst 2 —will directly prevent or minimize the impact of security events. By leading security incident activities appropriately, you'll ensure our defenses remain effective and responsive, safeguarding our client’s assets and data.

What you will be doing

• Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.


• Lead Incident Response: Conduct investigations into security incidents, perform rapid response actions like securing user accounts, collect necessary log data for analysis, coordinate with external parties such as insurance companies and forensics firms on behalf of Ntiva clients.


• Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.


• Working Escalated Tickets: Work tickets that have been escalated to you and potentially coach Security Analyst 1 and Security Analyst 2 on next steps.


• Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.


• Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.


• Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.


• Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

You’ll be successful in this role if you have experience in/with

• 2-3 years of experience in the field of Information Technology


• 3-4 years of experience in the field of Information Security


• Solid understanding of networking concepts and how to apply them to troubleshooting.


• Experience with advanced troubleshooting of Windows/Mac/Linux systems.


• Understand basic and advanced security concepts, as well as have the ability to explain these concepts to non-technical individuals.


• Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues.


• Ability to effectively lead security incidents, including communication with all involved stakeholders, locking down involved accounts and endpoints, writing a report of findings and actions taken, and recommending improvements to their security posture.


• Ability to liaise with Cyber Insurance and Forensic firms to support working on security incidents.


• Leadership skills to assist/coach the Security Analyst 1 and Security Analyst 2 in their job duties.


• Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams.


• Strong attention to detail.


• Ability to work effectively within the security team and liaise with other departments.


• Ability to prioritize tasks and manage workload effectively in a fast-paced environment.


• Ability to adhere to established processes and protocols for incident handling and tool changes.


• Passion for delivering outstanding customer service, with a track record of exceeding client expectations.


• Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements.


• NOTE: This role is 24/7 shift based. The shift is documented in this posting and the working hours to be agreed upon with your manager prior to accepting the role

Required language skills

• Ability to communicate professionally, in English, both written and orally


• Ability to write business correspondence


• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Master's degree in Networking, Security or related field.


• Industry certifications such as Security+, CCNA Security, CEH, or other security-focused certifications.


• Experience with incident response


• Experience with Project Management

The base pay range for this position is expected to be between $70,000.00 and $86,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

FLSA Status: Salaried, Exempt 

Work Authorization Criteria 
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. 
 
Workspace Requirements and Remote Work Policy 
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.   
 
Our Commitment to a Diverse Workforce 
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.