Security and Fraud Specialist - Santa Fe, NM

The Security and Fraud Specialist is responsible for implementing and maintaining programs that protect the credit union's members, employees, assets, and information. This position combines responsibilities related to physical security systems and fraud detection, investigation, and prevention. The specialist ensures compliance with regulatory requirements, supports organizational risk mitigation efforts, and promotes security awareness across the credit union.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.  

Location

Santa Fe, NM 

Essential Functions & Responsibilities:

• Maintain physical security systems such as CCTV, alarm systems, and access control to facilities while ensuring they function properly and that video footage can be retrieved for investigations.
• Manage and update employee access rights to facilities and approved security systems in accordance with established policies.
• Conduct regular site security reviews and risk assessments to identify vulnerabilities and recommend corrective measures.
• Serve as the primary contact with law enforcement regarding physical security incidents and onsite investigations.
• Monitor fraud detection systems (e.g., Verafin, Appgate) to identify suspicious or high risk activity often related to account fraud.
• Investigate suspected or confirmed fraud cases, documenting findings and coordinating recovery or prosecution efforts.
• Communicate with members, merchants, and external partners to gather information relevant to fraud investigations.
• Investigate allegations of elder financial exploitation and submit reports to New Mexico Adult Protective Services when required.
• Prepare reports summarizing fraud incidents, losses, recoveries, and emerging trends.
• Provide security and fraud related training, resources, and guidance to staff to support organizational awareness.
• Ensure compliance with applicable policies, procedures, and regulatory requirements; support audits and examinations related to security and fraud controls.

Performance Measurements:

Competencies:
People Focus (Core) - Level 2
Collaborating with Others (Core)- Level 1
Continuous Learning (Core) - Level 2
Information Management - Level 1
Analytical Thinking - Level 1
Decision Making - Level 3
Problem Solving - Level 2
Writing Skills - Level 1

Salary

Starting pay: $24.69 –$30.86 hourly, based on qualifications, internal equity, and budget. 

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire. 
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Experience: 

A minimum of three to five years of experience in security operations, fraud prevention, financial crimes investigation, or a related field within a financial institution or comparable regulated environment.

Education: 

An associate degree in criminal justice, security management, Business Administration, or a or comparable experience gained on the job.

Interpersonal Skills: 

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: 

Security Practices (Intermediate)
Security Systems (Intermediate)
Fraud Trends (Intermediate)
Fraud Detection and Control (Intermediate)
Attention to Detail (Intermediate)
Microsoft Office Suite (Intermediate)

Physical Requirements: 

The position requires the ability to frequently move throughout multiple facilities, access secure areas, and inspect physical security equipment. The role involves periods of sitting while conducting investigations or reviewing data, as well as standing or walking during site assessments. The work may require occasionally lifting or moving equipment weighing up to 25 pounds and the ability to visually review surveillance footage and written materials for extended periods.

Work Environment: 

Work is primarily performed in an office setting with periodic travel to branch locations for inspections, incident response, and investigations. The role involves exposure to standard office equipment such as computers, technical equipment, and interaction with law enforcement or external agencies. Occasional irregular hours may be required during security incidents, system failures, or urgent fraud investigations.