Security / Customer Service Rep

Job Summary:

This position is in continual contact with the general public as well as fellow employees. The position takes a person with strong communication and interpersonal skills. You must be able to handle difficult situations and resolve them in a professional manner.

Essential Functions:

• Maintain close communications with Department Directors to keep them informed of situations.


• Keep order at assigned facility.


• Continual routine patrolling of the assigned facility.


• Enforce the passenger conduct rules.


• Monitor and maintain the appearance of the assigned facility.


• Record any incidents that may require attention of CTA management staff.


• Assist CTA passengers with questions about routes, schedules, transfers, complaints, etc.


• Review and record any video surveillance event for future reference.


• Conduct customer surveys and complete daily reports.


• Requires a valid Drivers License with a clean driving record.

Experience:

• Two (2) years’ experience in Security and or Customer Relations.


• Strong oral and written communication skills.


• Analytical background and the ability to work with a variety of people.


• Requires good listening skills and ability to provide attention to detail in all work.

Education:

• Must have a High School Diploma or G.E.D.

Physical Requirements:

• Must be able to walk and stand for up to eight (8) hours; climb, bend and squat, lift up to 50 lbs., and be able to continuously interact with the public through visual efforts requiring seeing 20/20 with correction, talking and hearing.

CTA is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, (including sexual orientation and gender identity), national origin, disability, age, veteran’s status, or any other characteristic protected by law.