Security Dispatcher - MGM National Harbor

As a Security Dispatcher, you'll be the heartbeat of our Security team—connecting the dots between officers on the floor and leadership behind the scenes. You'll manage our fast-paced communication center, handling radio calls, phone lines, and critical updates with confidence and calm. Whether you're coordinating emergency responses or helping locate lost items, you'll stay sharp, make quick decisions, and keep everything running smoothly.

THE SCHEDULE:  

Day Shift 6:45am - 3:30pm (8-hour shifts with 4 days off)

Schedules are subject to change based on business needs.

THE DAY-TO-DAY:

• Alarm and Surveillance Monitoring: Watch over panic alarms, surveillance cameras, and fire control systems. If anything goes wrong or needs fixing, report it to Security Management.

•  Communication and Emergency Systems: Make sure all communication tools, like radios and mass notification systems, are working properly. Stay connected with law enforcement when they're on-site.

• Record Keeping: Keep detailed, real-time records of all calls, incidents, and officer activity.

• Customer Service and Issue Handling: Assist guests and employees with any concerns, resolving problems as they arise. If needed, escalate issues to department leadership and complete security reports when requested.

 THE IDEAL CANDIDATE:

• At least 18 years of age.

• High School Diploma or GED

• Previous security dispatch or call center experience preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

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