Security Manager- Biltmore Fashion Park/PV

Summary

Biltmore Fashion Park/PV are seeking a property-based Security Manager, to serve as the primary point of contact and accurately assess and address the needs and requests of tenants, guests, and others to achieve maximum customer satisfaction/security. As a valued member of the team, the Security Manager works directly with The Biltmore Fashion Park/PV Property Management Teams and third-party security provider to always ensure professional delivery of security services. The Security Manager serves a crucial role in orchestrating all needs and levels of communication between management, guests, tenants, our security vendor, and first responders during critical incidents. 

Essential Duties and Responsibilities

• Ensures a superior level of customer service to enhance & elevate the overall guest experience
• Act as a liaison between our guests, tenants, third-party security vendor, and management through highly effective communication skills
• Manage Emergency Preparedness needs for Biltmore Fashion Park, PV and the RED Development Corporate office
• Monitor and update Post Orders for third-party security vendor(s) as needed.
• Fields service requests from tenants and guests and communicates with maintenance/operations staff and follows up with individual(s) once an issue has been resolved
• Assists vendors and tenants with obtaining necessary authorized access to building areas with the assistance of the third-party security vendor.
• Works collaboratively with Operations, Development and Construction as needed 
• Work collaboratively with RED Development’s/Biltmore Fashion Park’s/PV Marketing Team for special events.
• During critical incidents:
• Provide a crucial link between our guests, tenants, management, and first responders
• Provide a crucial link between security, management and first responders 
• Following Media policy & protocol, act as an initial point of contact for media arriving on, or calling the Property Management team and/or Marketing Team 
• Manages, monitors and oversees resource allocation and training with our third-party security vendor as relates to security services and the overall security program
• Manage CCTV, Life-Safety, communications, and phone systems at the properties to address the needs of tenants, guests, and retailers
• Reviews and verifies invoicing for security services from the third-party security vendor.
• Liaisons with police, fire and other agencies to maximize the safety of guests, retailers and employees

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Experience and Overall Expectations

• Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
• Ability to remain calm under pressure and manage challenge situations with professionalism and problem-solving initiative 
• Ability to effectively present information and respond to questions from owners, managers, clients, customers, emergency services, public, and regulatory agencies.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
• Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
• Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
• Computer and software skills for workorder systems
• Ability to appropriately prioritize and manage multiple requests at once.
• Organized, detailed, reliable approach to duties and communication.
• Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.
• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
• Excellent judgment and ability to ask for help in critical applications.
• Observance of and commitment to the highest professional ethical standards.

Required: High School Diploma or equivalent. 2+ years Concierge/Security Lead experience. Basic computer skills including Excel, Word, and Outlook. 

Preferred: Security management experience. Concierge or customer service experience in a real estate setting