Security Monitor (City of Alameda Drop in Center) FT

Security Monitor (City of Alameda Drop in Center) FT

In-Person Full-Time (40 hours per week) Position in Alameda, CA (Non-Exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. 

What qualifications are required for this position?

You Are Also:

• High school diploma or equivalent required.


• Experience in security, safety monitoring, or similar roles preferred.


• Experience working in shelter programs, social services, or environments serving vulnerable populations preferred.


• Ability to remain alert and attentive throughout overnight shifts.


• Strong communication and conflict resolution skills.
  
  


• Ability to respond calmly and appropriately in challenging situations.

• Experience working in shelters, drop-in centers, or other programs serving individuals experiencing homelessness.


• Training in de-escalation, crisis response, or conflict management.


• CPR/First Aid certification or willingness to obtain.

• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.


• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

What You Will Do

The Security Monitor is responsible for maintaining the safety and security of the facility, grounds, and individuals accessing the Drop In Center (Day Center, Night Shelter, Safe Park program) during overnight hours. This role ensures that the program site remains safe, calm, and orderly by monitoring activity throughout the facility, conducting routine rounds, and responding to safety concerns as they arise.

The Security Monitor plays an important role in supporting a secure and respectful environment for program participants and staff. This position requires attentiveness, sound judgment, and the ability to respond appropriately to incidents while maintaining a professional and respectful approach when interacting with individuals experiencing homelessness. The Security Monitor works closely with program staff to ensure safety procedures are followed and that any incidents or concerns are promptly addressed and documented.

Responsibilities include

Site Safety and Monitoring

• Monitor the facility and surrounding grounds during overnight hours to ensure the safety and security of participants, staff, and property.


• Conduct routine rounds and safety checks throughout the building, program spaces, and parking areas.


• Observe program activity and ensure participants are adhering to program guidelines and safety expectations.


• Monitor entrances and exits and support controlled access to the facility as required.

Incident Response

• Respond promptly to safety concerns, disturbances, or unusual activity within the facility or surrounding grounds.


• Use de-escalation techniques to address conflicts or disruptive behavior when appropriate.


• Notify program staff or emergency services when necessary to address serious incidents or safety risks.

Program Support

• Support overnight program operations by maintaining a calm and structured environment for participants.


• Communicate relevant safety updates or concerns to program staff and leadership.


• Assist staff in ensuring program rules and safety procedures are followed.

Documentation and Reporting

• Maintain detailed logs of overnight activities including safety checks, incidents, and observations.


• Complete incident reports and documentation as required.


• Communicate important information to incoming staff during shift transitions.

Facility Oversight

• Monitor the condition of the facility and report maintenance or safety concerns to program leadership.


• Ensure program spaces remain secure throughout overnight hours.

• Complete functional timesheets by assigned due dates in compliance with time allocations.


• Actively participate in reflective supervision sessions.


• Create and maintain documentation of processes and procedures related to job duties.


• Other duties as assigned.

Working Conditions

This position primarily works overnight shifts and requires monitoring program spaces, facility grounds, and parking areas. The Security Monitor must be able to remain attentive and responsive during overnight hours and respond to safety concerns while maintaining professionalism and respect toward program participants.You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.  Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $26 per hour (non-exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week position. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants. 

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

• Why do you want to work for RP and why are you a good fit for this role? (200 words max)


• Using the qualifications listed (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).


• What experience do you have monitoring the safety of a facility or responding to safety concerns during overnight shifts?