SECURITY OFFICER

Description

POSITION SUMMARY: The primary purpose of the Security Officer is to demonstrate superior guest service skills by answering questions, escorting guests to their destinations, assisting in medical emergencies, providing for the general safety and security of guests, employees, and company assets, and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures.

Top 5 Specific Job Functions:

• Patrol and monitor all areas of the property
• Act as a First-Responder in emergency situations
• Perform gaming drops/transactions, including carrying drop boxes and chip carriers
• Resolve complaints and issues involving both guests and employees
• Provide excellent guest service to guests and employees

Other Specific Job Functions:

• Assists guests by giving directions and answering questions in a friendly and courteous manner
• Assists injured guests and applies first aid as necessary until professional help arrives
• Patrol and observe all areas to ensure guest and team member safety
• Monitors and observes the casino, parking lot and garage for disturbances, crimes, fire & safety hazards and undesirable persons and reports these issues to Security supervision
• Assists guests by giving directions and answering questions in a friendly and courteous manner
• Assists injured guests and applies first aid as necessary until professional help arrives
• Patrol and observe all areas to ensure guest and team member safety
• Monitors and observes the casino, parking lot and garage for disturbances, crimes, fire & safety hazards and undesirable persons and reports these issues to Security supervision
• Respond to disturbances, as well as observe, report, document, and take appropriate action if necessary
• Investigates all accidents on PlayLV's premises
• Performs identification checks of guests to insure that only those 21 years of age and older are in the gaming areas
• Ability to diffuse and manage violent situations and if necessary restrain a person using physical tactics learned in security training
• Learn and apply general crime prevention techniques in accordance with PlayLV Asset Protection Policy
• Operate a two-way radio to communicate with other Security personnel
• Operate company owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off property
• Use computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
• Monitor access to the guest rooms by checking room keys at the elevator lobby
• Provide security escorts for employees as necessary
• Interact in a professional manner when dealing with other building staff, clients, guest, supervisor, and corporate staff
• Other related duties as necessary

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• Knowledge of and enforcement of applicable laws, policies and procedures
• At least 6 months of previous customer service, security or other law enforcement experience
• Ability to participate in all evacuations procedures to aid guests and employees during an emergency
• Ability to learn, demonstrate proficiency and effectively use defensive tactics and handcuffing techniques
• Complete a CPR/AED class within 60 days of employment
• The ability to complete all phases of security training including handcuffing training within 90 days of employment
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Excellent customer service skills
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Preferred:

• Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when needed
• Previous security and/or military experience
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming
• Alcohol Awareness
• CPR/AED (within 60 days)

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.