Security Officer

SECURAMERICA...

is a privately-held, American-owned contract security services company based in Atlanta, Georgia.

We provide innovative contract security service solutions across the US, which provide uncompromising value, cost effectiveness and results to our clients. Our business model is based on creating and delivering operational excellence to each and every customer by selecting the right people, training them to exceed our customers’ requirements and providing them with a culture that is focused on 100% customer and employee satisfaction.

Position Summary

A security officer is responsible for helping protect a client’s physical, human and intellectual assets and deliver “legendary” customer service in the performance of their duties.  Security officers are required to perform a wide range of duties based on the nuances of a client’s property, the services agreement between the client and SecurAmerica and the post where the officer is to be assigned.

Duties/Responsibilities

1. Provide “LEGENDARY and RESPONSIVE” customer service in representing SecurAmerica and the client based on site and post instructions.

    

2. Help deter, deflect, detect, investigate and/or resolve all activity that could result in loss or liability for the customer including criminal incidents, fire hazards and safety conditions.

1. Serve as a representative of the client in noticing and remedying any condition that could reflect poorly on the client’s brand.

1. Enforce client security, safety and fire/life safety rules, procedures and protocols.

    

2. Maintain a high level of visibility, vigilance and professionalism while on post and while on patrol.

    

3. Effectively and efficiently respond to client, contractor and visitor inquiries and service requests; graciously assist all parties as needed.

    

4. Conduct proactive and comprehensive interior and exterior security patrols and inspections of the property.

    

5. Immediately and appropriately respond to emergency situations according to specified protocols.

    

6. Complete required reports, logs and paperwork in a timely method that meets or exceeds account quality standards.

    

7. Fully comply with the terms of SecurAmerica’s security services agreement, site post orders/procedures and client performance standards

    

8. Perform other duties as required

EXPERIENCE

• Stable work history

• Previous customer service and/or security experience desired

EDUCATION

• High School Diploma or GED

COMPETENCIES

• Excellent appearance and professional demeanor

• Good listening, verbal and written communication skills

• Sound judgment

• Computer literate and ability to use email, access the internet and use Microsoft Word

GENERAL REQUIREMENTS

• Must be 21 years or older

• US Citizen

• Ability to successfully pass a thorough background investigation and drug test

• Valid driver’s license

• Must meet all requirements to obtain a security officer’s license (applicable in only those jurisdictions that require such a license)