Security Officer 2

SUMMARY:  

Responsible for maintaining a high level of vigilance while properly executing security duties on the assigned shift to adequately protect the life and property of guests, employees, and the entire facility.  Responsible for maintaining a high level of integrity and practicing, supporting, and promoting the exceptional service standards of Four Winds Casino Resort.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• The following is a list of the main duties and responsibilities for the position.  However, other duties may be assigned as deemed necessary by management.  All duties must be performed in accordance with applicable Tribal, Federal, other applicable requirements, and company specific policies, procedures, and practices. 


• Patrols the property to identify and report potential security and safety hazards, ensuring the safety of guests, employees, and the facility.


• Assumes various positions at the Officer Level, including Dispatch and Outside Driver.  Acts as a back-up to Security Leadership and assumes their duties when necessary.


• Trains new hires and is responsible for related paperwork.


• Attends mandated training, maintains licenses, and ensures compliance with state and federal regulations.


• Prepares detailed reports on incidents involving guests, employees, and the facility.


• Guards and ensures the safe transportation of monies and chips on the casino floor, assists in opening/closing gaming tables, and the slot drop process.


• Interacts with guests and employees in a positive, professional manner, ensuring maximum guest service and satisfaction.  Works closely with Management to resolve guest complaints effectively.


• Maintains accurate and thorough departmental records and reports.


• Represents the property in meetings with guests, employees, and witnesses to investigate security-related incidents.  Testifies in court when subpoenaed.


• Maintains a series of keys and accesses locked areas as necessary.


• Coordinates with the Surveillance Department on security-related matters.


• Maintains knowledge of the facilities and special events to advise guests and employees.


• Operates property vehicles as directed.


• Monitors the EVOLV Weapon System and conducts suspicious bag and unusual item inspections.


• Verifies gaming badges and monitors for unauthorized access, including vendor/contractor access.


• Coordinates special events, crowd control, and emergency action plans.


• Detects suspicious behavior and threats, and inspects unusual items and improper acquisition of property.  Enforces outside alcohol policies and verifies IDs for underage guests.


• Enforces outside alcohol policies and verifies IDs for underage guests.


• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.


• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times


• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts


• Retains employees through involvement in employee training and development


• Explains why we do things, in advance of doing them

QUALIFICATION REQUIREMENTS: 

Two (2) or more years of experience in security or law enforcement or related field. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred. Some college preferred 

SPECIAL QUALIFICATIONS:

Excellent communication skills required. Computer proficiency in Microsoft Word 2007 and Excel 2007. Excellent observation, interview, verbal, and writing skills required. Ability to pass a report writing assessment.

Must have completed the following Four Winds Offered Courses:

• Defensive Tactics


• Dealing with Difficult Guests


• Coffee Talk/Cut-Off

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

The employee is regularly required to lift and/or move up to fifty (50) pounds, and occasionally lift and/or move up to one hundred (100) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Applicant must successfully complete screening for essential job functions

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to outside weather conditions.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.