Salary :
Activate JobCopilot
"Enriching the community through lifelong learning and discovery"
Do you want to accomplish important things in and for our community? Do you believe that libraries can change lives? If so, join our team of dedicated, passionate individuals. Excellent customer service is the number one priority for all ACPL positions. At ACPL, we believe that every staff member plays a key role in delivering top quality service to the residents of Allen County. We are seeking individuals who are interested in helping ACPL further our mission of enriching the community through lifelong learning and discovery.
A security officer at the main library plays a critical role in providing a safe and secure environment for patrons and staff.
This is a full-time, 40 hours per week, position. The work schedule is primarily second-shift (2:30pm-10:30pm) with a rotating weekend schedule. These hours are subject to change as needed for special events.
If you don't have them already, you'll receive free First Aid, CPR, AED and Narcan certification within your first six months of employment.
Essential Functions
- Answers incoming calls on switchboard providing service to internal and external customers; answers routine questions about the library and its services; routes calls to appropriate person or department as necessary.
- Responds to emergency phone calls or other emergency requests as received and notifies appropriate personnel.
- Operates and monitors video surveillance system; dispatches Security Officers to departments per request from staff, or per situations viewed on cameras.
- Receives and relays messages for staff.
- Makes necessary phone calls to contractors for repairs such as; elevators, parking machines and vending machines.
- Documents and issues identification badges; issues parking passes.
- Monitors weather conditions and notifies appropriate staff of concerns as necessary.
- Makes announcements over communications system to customers and staff as required.
- Contacts on-call maintenance personnel for calls regarding maintenance issues after hours.
- Promotes and supports the overall mission of the Library by demonstrating courteous and cooperative behavior when interacting with the public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Requirements
- High School Diploma/GED; AND one (1) year of customer service experience; OR an equivalent combination of education, training and experience.
- Valid driver's license.
Compensation & Benefits
- Estimated hourly rate of $16.75/hr - $21/hr and up depending on experience
- Comprehensive benefit package - including medical, dental, vision, life & long-term disability insurance available from your first day of employment!
- Flexible Spending Account/Health Savings Account
- Two (2) weeks paid cumulative sick leave
- Three (3) weeks paid vacation
- Ten (10) paid holidays
- Paid Parental Leave
- Library-paid retirement fund (PERF)
- Deferred compensation plan (457b)
- Employee Assistance Program (EAP)
- Variety of voluntary insurance plans
- Wellness bonus opportunity including a free subscription to the MoveSpring app
- Free parking
$16.75 - $22 an hour
This position will be open until filled.
Everyone belongs at the Allen County Public Library. We are on a mission to recognize, cultivate, and celebrate diversity. We offer collections, services, programs, assistance, and spaces that enrich and reflect our community. We are committed to nurturing an inclusive workforce and establishing ourselves as a communal space of respect, safety, and service. All are welcome to pursue lifelong learning and discovery at ACPL regardless of identity, origin, ability, religion, race, culture, socioeconomic status, age, or other differences.
The Allen County Public Library is an equal opportunity employer.
Your email job alert is now active!
