Security Officer Front Desk Concierge Overnights

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Front Desk Concierge in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Front Desk Officer in a tech, media, and telecom location, you will welcome visitors, manage access, monitor entry activity, and support security-related operations through strong communication and customer service. This role offers the chance to be the first impression of the site while working with a team that values agility, reliability, innovation, and integrity in a people-first culture.

Position Type: Full Time

Pay Rate: $20.55 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to employees, visitors, and contractors by carrying out security-related procedures, site-specific policies, and/or emergency response activities at the front desk within a technology-focused location.
• Monitor access to the lobby and reception area, verify identification and visitor information, issue visitor credentials, and document arrivals, departures, and/or deliveries according to site protocols.
• Respond to incidents, questions, and critical situations in a calm, problem-solving manner, and communicate with site contacts and/or Allied Universal leadership as needed.
• Support front desk operations by answering phones, providing directions, maintaining visitor logs, and reporting unusual activity, maintenance concerns, and/or policy-related issues.
• Help to deter unauthorized access by observing activity at entry points, confirming authorization for access requests, and following established escalation procedures when needed.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. C15802