Security Officer (Harrah's Joliet)

Our Security Officers create a warm, safe, and welcoming environment where guests can relax and enjoy an unforgettable experience. In this dynamic role, you’ll be at the heart of the action—protecting our property, supporting team members, and ensuring everything runs smoothly and securely. If you’re dependable, customer-focused, and thrive in a fast-paced environment, this is your chance to make an impact while being part of an exciting team.

• Strive to offer warm and welcoming service to every customer! Responsible for the safety and well-being of guests and fellow employees.  
• Check IDs and ensure all guests are at least 21 years of age to enter the casino. 
• Observe and report disruptive or intoxicated people.
• Provides guidance and offers general escort services, Security Dispatch, and security podiums.
• Patrols all sections of the property to identify safety hazards and breaks in security.
• Interviews, investigate and document all applicable incidents in accordance with company policy. 
• Protects company assets by adhering to Illinois gaming regulations.
• Verifies jackpot payouts.
• Observe money and chip transfers throughout the property.
• Provide medical attention in emergencies to guests
• Ability to effectively communicate over the dispatch radio
• Adheres to all department and company policies and procedures.
• Acts as a role model presents oneself as a credit to Harrah’s and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions.
• Completes all other duties as assigned.

• 21 years of age or older required.
• High school diploma or equivalent required.
• Valid driver's license required to drive a security vehicle on the property when needed
• Prefer individuals with two years of police, military, or casino security experience 
• Updated AED and CPR certification required (Or must be obtained within your first 90 days of employment).
• Must possess good oral and written communication skills, along with a good working knowledge of basic computer programs 
• Must be able to listen and respond to visual and aural cues
• Must be able to get along with co-workers and work as a team
• Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
• Must present a well-groomed appearance
• Must possess excellent customer service skills.
• Good oral and written communication skills, including tact when dealing with difficult customers; must be fluent and literate in English
• Must be able to work a flexible schedule to include nights, holidays, and weekends.
• Must be able to obtain a Level 2 Illinois Gaming Board license. 
• Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements. 

ADDITIONAL REQUIREMENTS

• Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs. 
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust.
• Position requires 35% standing, 5% sitting, and 60% walking.
• Requires some kneeling and reaching overhead.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues. 
• Must be able to restrain individuals when a condition of arrest exists, physically
• Requires frequent bending, pushing, twisting, climbing, and stooping.
• Must be able to respond to touch, speech, smell, aural, and visual cues.
• Must be able to work in a fast-paced environment involving constant public contact.

WORK SCHEDULE/SHIFT 

• Grave Shift: 11:00 pm -7:30 am
• Swing Shift: 3:00 pm -11:30 pm

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

COMPENSATION & BENEFITS

• $18.00/hr with additional compensation based on toke rate.
• Employment Type – Full Time