Security Remote Operations Technician 3

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do 
 
Support the dedicated ESS (Enterprise Security Solutions) team within Johnson Controls Security Solutions and other Business Units as required. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. Maintain customer Security and possibly network equipment to meet compliance standards for their industry. Objectively and proactively work on Remote Projects and Service Request. There will be a requirement to work with all company branch technicians throughout U.S. and Canada. 
 
How you will do it 
 
• Completes programming assignments within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs. 
• Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational. 
• Performs work assignments in a safe manner and within specified cost limits. 
• Keeps up-to-date of changes and new developments in products and technology. 
• Services CCTV and Access control security systems. 
• Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment. 
• Deliver routine and on time reporting to the customer regarding their system, status, health and compliance status. 
• When needed pre-stage system before deployment and configure to system specifications 
• Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment. 
 
 

What we look for 
 
• Degree or Diploma in computer science or related field preferred. 
• Ability to flexible hours 
• 1 to 3 years’ experience with Access Control and CCTV systems. 
• Good verbal and written communications skills. 
• Strong network and computer skills/knowledge. 
• Excellent problem-solving skills. 
• Ability to read blue prints/diagrams 
• Ability to troubleshoot technical issues remotely.