Security Service Dispatcher

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture with room to grow.

The Security Service Dispatcher is Metro Fire’s first point of contact for emergency and non-emergency calls, monitoring routes, transferring messages, and directing technicians. In addition, the Dispatcher will be the point of contact for all National Accounts and will manage all necessary logistics for services needed. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions under little supervision, has excellent communication skills, and has strong organizational and interpersonal skills.

Responsibilities  

Answer emergency and non-emergency calls and document important information through company software

Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments

Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes, etc.)

Enter data into company system and maintain logs, records of calls, activities and other required information

Manage logistics for all National Accounts (i.e., when equipment, parts, and technicians will be available to execute required services)

Build out contracts and ensure all services required are included in contract

Set up new customers in software (Profit Zoom) Update contacts and pertinent information as needed.

Complete Building Reports for buildings being serviced

Operate and manage a multi-line telephone console system

Use phone and computer system to direct technicians to the appropriate sites

Perform other related duties as assigned or required

High school diploma/ GED

2+ year prior work experience

Able to sit for prolonged periods of time at a desk, working off dual-monitors

Able to work Monday - Friday, between the hours of 7:00 AM – 5:30 PM 

Able to multi-task and prioritize work according to urgency

Able to work well under pressure

High precision/ detail-oriented

Excellent communication and interpersonal skills

Fast typing with experience in data entry

Does not take short-cuts: work effectively and efficiently while performing all aspects of the required job

Preferred

Knowledge of security systems and tools

Experience working in Profit Zoom, Building Reports, and Paylocity

Working knowledge of Microsoft Office (Excel, Outlook, Word)

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching