Security Service Specialist 1

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and at home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.


• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR.  Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking.  Repairs or replaces damaged components of remote units.


• May also work on larger projects with greater complexity as needed.


• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment.  May install, configure and support a variety of network systems and equipment for assigned projects.  Performs preventative maintenance as needed.  Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.


• Handles moderately complex installations for remote units such as alert systems.  Installs new units with final connections, testing, and training.


• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.  Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.


• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.


• Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications.  Refers only to the most complex issues to higher levels.


• Estimates cost, time, and materials for replacement equipment.


• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.


• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.  Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.


• Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service.


• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.  May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.


• Keeps up to date and informed on all company policies.


• Always presents a professional image of Convergint in appearance and behavior.


• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.


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  Demonstrates exceptional accuracy and consistency in completing all required documentation, ensuring timely and compliant paperwork for field operations.
  
  


• Some technical skills and experience burglary alarm systems, CCTV, door access systems, RTS systems, and Vaults 


• Some programming skills and proven ability to troubleshoot problems and look for solutions


• To be a self-starter and work well with minimal supervision.


• Some mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).


• Strong verbal, written and interpersonal communication skills.


• Solid organizational skills and the ability to handle multiple projects simultaneously.


• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.


• A valid driver’s license with a clean driving record.


• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually


• Fun & Laughter Day Off


• Medical, Dental & Vision Plan


• Life insurance & Disability Plan


• Wellness Program


• 401K Matching Plan


• Colleague Assistance Program


• Tuition reimbursement


• Competitive salary and compensation plan


• Vehicle reimbursement plan or company vehicle


• Corporate Social Responsibility Day


• Cell phone reimbursement (if applicable)


• Paid parental leave

Requirements:

 Education: High School/GED or equivalent experience

 Preferred Experience: (but not required):

 1 years in 1 or more of the following industries: security, electronic, banking equipment

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.