Security Service Technician

We are seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join an outstanding team. In this role, you will respond to a variety of customer service calls, scheduled maintenance calls, and emergency or after-hours calls in a timely manner. Responsibilities include diagnosing, troubleshooting, repairing, and replacing defective parts, as well as debugging systems for more complex issues. You may also assist with installation projects as needed. Qualified candidates should demonstrate a commitment to values and beliefs that align with teamwork, innovation, and excellence. This is an opportunity to grow within a dynamic and supportive environment.

Responsibilities:

• Conduct safety evaluations and adhere to safe working practices.
• Deliver exceptional customer service, upholding the highest standards of service excellence.
• Complete service orders with a focus on quality assurance and safety compliance.
• Demonstrate autonomy and decision-making capabilities in the field.
• Provide comprehensive troubleshooting, service, and repair of low-voltage systems across various commercial and enterprise settings.
• Ensure all repairs are tested and aligned with company policies and standards.
• Document all service activities, including notes, photographs, and communications, in a timely and detailed manner.
• Participate in an on-call rotation for emergency service after hours.
• Maintain company vehicle in accordance with company guidelines.
• Uphold a professional image and demeanor at all times.
• Offer feedback for service improvement and communicate scheduling concerns effectively.
• Perform additional on-site services as needed.

Qualifications:

• 5-7 years of hands-on experience with security systems, installation, service and programming.
• Technical education or certification in electronics or a related field.
• Demonstrated ability to manage workflow and resources in a technical environment.
• Strong communication and collaboration skills to work effectively within a team.
• Relevant certifications in security systems technologies (such as Lenel, Genetec, Software House, AMAG, Avigilon).
• Proficiency with technical tools and software relevant to security system installation and maintenance.
• Physical aptitude to handle installation and maintenance activities as required.

Benefits:

• Competitive pay in the $90-$100k range, based on experience and certifications.
• Comprehensive benefits package including Medical, Dental, Vision, and Disability Plans; Life Insurance; Flexible Spending Accounts; Employee Assistance Program (EAP); and Wellness Programs.
• Savings and Retirement options including a 401(k) / Retirement Plan with Matching Program and Credit Union Affiliation.

Join us to be a part of a team that excels in delivering top-tier security solutions, contributing to our reputation as the industry's leading service-based systems integrator. Apply now for a fulfilling career path in security integration.