Security Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

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  Perform advanced troubleshooting and resolution of security system issues
  
  


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  Serve as a technical escalation point for complex service calls
  
  


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  Support access control, video surveillance, and integrated security systems
  
  


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  Maintain accurate and detailed service documentation
  
  


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  Ensure high first-time resolution rates and minimal system downtime
  
  


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  Provide professional customer communication and support
  
  


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  Assist and support other technicians as needed
  
  

Basic Qualifications:

• High School Diploma or GED


• 3-5 Years of Experience working in similar technical role


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  Advanced experience with electronic security systems
  
  


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  Preferred Platform Experience
  
  
  Brivo
  
  
  Avigilon
  
  
  Verkada
  
  
  C•CURE
  
  
  Genetec
  
  
  Bosch
  
  
  Responder 5
  
  
  Atles IED
  
  
  Notifier
  
  
  Ascom
  
  


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  Experience supporting multi-platform access control and video systems
  
  


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  Strong understanding of networking fundamentals and system integration
  
  


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  Ability to work independently and manage complex service calls
  
  
  Strong documentation, communication, and organizational skills
  
  

• Associates degree


• Industry certification(s)


• Basic computer skills, strong written and verbal communication, strong sense of customer service


• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment