What you'll do:
Genetec Security Center Administration
- Serve as primary administrator and subject matter expert for Genetec Security Center (Omnicast VMS and Synergis ACS modules)
- Configure, maintain, and optimize access control hardware including door controllers, card readers, panels, and credentials
- Configure and maintain IP camera systems; manage video storage, retention policies, and camera health monitoring
- Execute access control changes: cardholder management, access level assignments, schedule configurations, and area definitions
- Perform software updates, patches, and firmware upgrades for the Genetec platform and associated hardware
System Documentation and Auditing
- Develop and maintain system documentation including network diagrams, hardware inventories, configuration records, and change logs
- Conduct regular system audits to verify access control integrity, camera coverage, and alarm point accuracy
- Troubleshoot system faults, alarms, and hardware failures; coordinate with Genetec support and vendors for advanced resolution
Project Management and Installation
- Lead and project manage security technology installations and system expansions, including new facilities and upgrades
- Coordinate with third-party integrators and service vendors on installation projects, maintenance contracts, and service calls
- Develop project scopes, timelines, and commissioning documentation for all system deployments
Physical Security Technology Stack
- Manage and maintain the broader physical security technology stack including intrusion detection, intercoms, and visitor management systems
- Support specification and procurement of new physical security hardware in partnership with the Sr. Manager, Physical Security
- Monitor system health dashboards and respond to technology-related security alerts
- Participate in on-call rotation for critical system outages or security technology failures
What we're looking for:
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in Information Technology, Security Management, Computer Science, or a related field preferred
- 5+ years of hands-on experience with physical security systems in a corporate or industrial environment
- Genetec Security Center experience required — Genetec Certified Technician (GCT) or Genetec Certified Professional (GCP) required, or must obtain within 6 months of hire
- Experience with IP camera systems, access control hardware (HID, Allegion, or equivalent), and physical security networking fundamentals
- Proven ability to manage technology projects from planning through commissioning and documentation
- Ability to troubleshoot and resolve complex system issues independently with minimal supervision
- Proficiency in Genetec Security Center administration and Config tool — deep working knowledge of Synergis ACS and Omnicast VMS modules
- Strong hardware troubleshooting skills; ability to diagnose and resolve IP camera, controller, and card reader failures
- Ability to read and interpret network diagrams, wiring schematics, and hardware documentation
- Strong attention to detail and commitment to accurate system documentation and record-keeping
- Ability to manage multiple concurrent projects and prioritize independently
Bonus points for:
- Experience in a high-security, research, life sciences, or industrial facility environment
- Familiarity with PSIM platforms or integrated security management systems
- Experience with visitor management systems (Envoy, Proxyclick, Feenics, or similar)
- Experience managing third-party security integrators and coordinating vendor relationships
- Exposure to physical security design including camera coverage planning and access control zone mapping
- Basic networking knowledge: VLANs, PoE switches, TCP/IP, DNS as applied to physical security systems
- Familiarity with ASIS, NIST, or ISO physical security standards and best practices