Seeking Tier 1/Onboarding Coordinator (IT) for San Antonio (78201) - Growth-Minded Organization

DSSW: Seeking Tier 1/Onboarding Coordinator for San Antonio (78201)

Position Overview:

The Tier 1/Onboarding Coordinator is an entry-level multifaceted role that combines administrative support with onboarding coordination responsibilities within the company. This position plays a crucial role in ensuring smooth administrative operations and efficient onboarding processes for new employees joining the company. The role involves a blend of administrative tasks, coordination of onboarding activities, and providing general IT support to end users.

Key Responsibilities:

1. Administrative Support:

- Organize and maintain department records, files, and documents.

- Assist with managing databases, spreadsheets, and inventory lists.

- Prepare reports, presentations, and correspondence for the IT department.

- Maintain accurate records and documentation related to IT projects, expenses, and assets.

2. Onboarding Coordination:

- Serve as the main point of contact for new employees during the onboarding process.

- Coordinate the logistics of new employee onboarding, including workspace setup, equipment provisioning, and system access.

- Deploy and install hardware needed for new hires to complete the onboarding process

- Liaise with HR and other departments to ensure a seamless onboarding experience.

- Facilitate orientation sessions to familiarize new hires with company policies, IT procedures, and resources.

- Assist with the preparation and dissemination of onboarding materials and documentation.

- Provide basic technical support and guidance to new onboarding employees.

- Assist with user account setup, access rights, and permissions needed for new hires.

3. Tier 1 support

- basic understanding of computer systems, operating systems, and hardware components.

- ability to analyze and troubleshoot technical issues effectively, using logical reasoning and critical thinking.

- excellent verbal and written communication skills to convey technical information clearly and professionally to non-technical users.

- strong customer service orientation

- ability to work collaboratively with other support team members and follow directions.

- ability to efficiently manage workload and prioritize tasks in a fast-paced environment.

Qualifications and Skills:

- High school diploma or equivalent (additional certifications or relevant training is a plus).

- Proven experience in an administrative or support role, preferably with exposure to onboarding coordination.

- Strong organizational and time management skills, with the ability to prioritize tasks effectively.

- Excellent communication and interpersonal skills, with the ability to collaborate with individuals at all levels.

- Basic knowledge of computer hardware, software, and networking concepts.

- Proficiency in using office productivity tools, such as word processors, spreadsheets, and presentation software.

- Detail-oriented with the ability to maintain accurate records and documentation.

- Problem-solving skills and ability to troubleshoot basic technical issues.

- Ability to work independently as well as in a team-oriented environment.

- Adaptability and willingness to learn new technologies and skills.

- Familiarity with onboarding processes and coordination is highly desirable.

To apply, please use this link: https://dsswtx.jotform.com/220836269749065