Self Storage Assistant

Description

EMPLOYEES ENJOY THESE BENEFITS:

Health & Supplemental Insurance

· Multiple Medical options offering plan designs to fit your needs

· Two Dental* plan options

· One Vision* plan option

· Multi-Level Life Insurance* options for employee, spouse & dependents

· Short-Term and Long-Term Disability* options

· Critical Illness, Hospital Indemnity and Accident Insurance* options

· Two Hospital Indemnity* Plans

· Legal Assistance* Plan

· Section 125 (Flexible Spending and Health Savings Account) options

Retirement Plan (must be scheduled & working 19+ hours/week)

· 401k and Roth IRA option available after the 1st quarter following six months of employment

· No-cost professional retirement guidance

Paid Time Off  (must be scheduled & working 36+ hours/week)

13 days per year until five-year anniversary, then 18 days per year, accrued incrementally each bi-weekly pay period: available for use after 90 days of employment

Paid holidays (must be scheduled & working 36+ hours/week)

Eligible after 90 days of employment

Employee Assistance Program (A no-cost Benefit)

· No-cost. confidential, 24/7 telephone as well as in-person counseling sessions to help manage personal issues, family issues, stress, anxiety & depression

· Referrals for addiction, legal & financial advice

· Free e-learning courses

· Personal Assistant for help planning events, vacations, finding home and auto repair vendors & much more!

· Pharmacy Discount Card 

· Free Wellness Service

JOB DESCRIPTION FOR THIS POSITION:

ESSENTIAL FUNCTIONS

• Contribute to a positive work environment

• Greets walk-in customers in the office

• Greets customers throughout the site/facility

• Provides excellent/outstanding customer service

• Answers the phone and returns customer voicemail messages

• Assists customers in choosing the appropriate size unit for the customers’ needs

• Show sample size units to the customer

• Show customers’ unit location at the site

• Complete customer leases

• Collect/enter customer rent payments

• Report and/or correct safety concerns

OTHER JOB FUNCTIONS – As assigned by the Site Manager

• Clean and prepare vacant storage units for rent

• Perform daily security check(s) of facility (lock check/audit) 

• Perform minor maintenance & custodial duties

• Enforce rules governing the property

• Effectively resolve customer/tenant problems

• Complete and submit company forms and reports accurately and timely

• Maintain clean, orderly office and restrooms

• Stock merchandise (if applicable)

• Perform other duties as assigned

• Maintain a professional personal appearance

Requirements

QUALIFICATIONS

• Previous retail, support, or customer service experience

• Computer experience (preferably MS Office suite)

• Communicate effectively, both written and verbally (English) 

• Demonstrates high customer service standards 

• Pass a pre-employment drug screen and have acceptable results of a background check 

• Current valid driver’s license and auto insurance