Self Storage Consultant

Self Storage USA is a successful, family owned storage company, located in Margate, FL.

Please, check our website at: www.selfstorageusa.com

Job Description:  Self Storage Consultant

General Responsibilities
The Self Storage Consultant reports directly to the Property Manager and is responsible for leasing storage units, selling merchandise, customer service, and achievement of occupancy and income goals.  The Self Storage Consultant is also responsible for ensuring that the facility is properly maintained.
All duties and responsibilities related to operating and maintaining the self-storage property must be conducted in strict compliance with the Policies and Procedures of Self Storage USA.
Essential Job Functions
Consulting:
• Provide customers with advice and direction on how to store and pack their belongings in their storage unit.
• Provide customers with assistance in determining the needed storage unit size by assessing their needs and reviewing the available storage size options with them.
• Always ask the customer if they need to purchase locks, boxes & moving supplies.
• Always promoting the 24 hour access when selling our storage.
Leasing:
• Answers the telephone in a professional and courteous manner, with the objective of closing the sale and properly documenting calls.
• Instruct potential tenants about the self-storage process, rules and regulations of the facility, tips for storing their goods, etc.
• Prepares and fully executes all documents associated with leasing a storage unit.
• Maintains tenant files (Leases, Customer Information, Rule Sheet, Insurance Addendum, letters, etc.)
Collections:
• Places follow-up telephone calls per Collection Worksheet.
• Documents all communication (written or verbal) with past due tenants.
Maintenance:
• Responsible for the maintenance of the facility.
• Supervise landscaping contractors, etc.
• Preparing self-storage units for leasing and overall site cleaning including the dumpster area, fence lines & aisles.
• Conduct physical Site Inspection of the self-storage facility daily and ensure a Walk Through is preformed, documented, and filed.
• Report and incidents to the Property Manager (damage to buildings, reported break-ins, etc.)

At least 2 years of Self Storage business Experience and truck rentals

At least 5 years of customer service experience

Computer knowledge, microsoft, excel, words

All your information will be kept confidential according to EEO guidelines.